Capriana Sanchez
Clearwater,FL
Summary
Dynamic professional with a proven track record in high-volume service environments. Excelled in customer service expertise and new hire training, significantly enhancing customer loyalty and operational efficiency. Skilled in team development and leveraging service-oriented mindset to achieve results. Expert in managing and training teams for peak performance.
Overview
5
5
years of professional experience
Work History
Bartender
Diamond Dolls
04.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Park And Rec
07.2019 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Office Manager
Higher Order Smokers
07.2021 - 03.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained new hires to perform cross-training exercises with experienced workers.
Education
Bachelor of Arts - History
University of Florida
Gainesville, FL05.2015
Skills
- New Hire Training
- Service-Oriented Mindset
- Team Training & Development
- Customer Service Expertise
- Inventory Management
- Operational Efficiency
- Employee Scheduling
- Staff Performance Evaluation
Timeline
Bartender
Diamond Dolls
04.2022 - Current
Office Manager
Higher Order Smokers
07.2021 - 03.2022
Bartender
Park And Rec
07.2019 - 06.2022
Bachelor of Arts - History
University of Florida
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