Caprice Golleher
Tempe,AZ
Summary
Dynamic leader with a proven track record at Banner Urgent Care, enhancing operational efficiency and customer satisfaction by overhauling inventory and cost control, leading to increased profit margins. Skilled in operations management and fostering teamwork, adept at problem-solving and adaptability, consistently achieving company objectives through strategic planning and employee development.
Overview
20
20
years of professional experience
Work History
Zone Manager
Banner Urgent Care
05.2015 - 07.2023
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Increased profit margin yearly through inventory control, cost control and increased route productivity.
- Considered and approved policies to support company initiatives and overall performance.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Fostered open communication between staff members by holding regular team meetings and encouraging feedback from all levels of the organization.
- Oversaw facility maintenance tasks to preserve equipment longevity, ensuring that assets remained operational at all times for optimal efficiency levels.
- Managed budgets effectively, controlling costs while still maintaining high-quality standards throughout the zone.
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
- Enhanced employee morale through recognition programs celebrating outstanding individual achievements.
- Established and maintained safety protocols, reducing workplace accidents and ensuring OSHA compliance.
- Collaborated with other Zone Managers to share best practices, optimizing regional operations as a whole.
- Established team priorities, maintained schedules and monitored performance.
Certified Nursing Assistant
Banner Health
06.2007 - 04.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Medical Assistant
NextCare Urgent Care
01.2005 - 03.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Preschool Teacher
Tempe School District
08.2003 - 05.2004
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored Highs School students, and worked with them when creating lesson plans/activities with the children.
Education
No Degree - Elementary Education
Maricopa Community Colleges - Mesa Community College
Mesa, AZHigh School Diploma -
Mcclintock High School
Tempe, AZ05.2000
Skills
- Operations Management
- Professional and Courteous
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Multitasking Abilities
- Problem-solving abilities
- Team Leadership
- Team Collaboration
- Adaptability and Flexibility
Timeline
Zone Manager
Banner Urgent Care
05.2015 - 07.2023
Certified Nursing Assistant
Banner Health
06.2007 - 04.2014
Medical Assistant
NextCare Urgent Care
01.2005 - 03.2007
Preschool Teacher
Tempe School District
08.2003 - 05.2004
No Degree - Elementary Education
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Mcclintock High School
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