Caprice Holmes

• Verified customer information, insurance details, and supporting documentation for accuracy, ensuring compliance with regulations.
• Assisted with claim denials, payment issues, and customer inquiries, facilitating resolutions and improving customer satisfaction.
• Communicated with healthcare providers, insurance representatives, and VA personnel to resolve claim-related concerns.
• Identified discrepancies and corrected billing and documentation errors to enhance claim processing accuracy.
• Maintained accurate electronic records while meeting productivity and quality standards.
• Review and process medical claims and billing information for veterans’ healthcare services.
• Maintain confidentiality of sensitive information in accordance with HIPAA requirements.

• Prepared accurate individual and business tax returns using current tax laws and filing requirements.
• Reviewed client documents to identify deductions, credits, and reporting opportunities.
• Advised clients on tax obligations, estimated payments, and filing deadlines.
• Reconciled income, expenses, and supporting records for complete return accuracy.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.

- Conducted property tours and showcased available units, enhancing tenant interest and engagement.

- Process rental applications and perform background and credit checks.

- Prepare and execute lease agreements while ensuring compliance with regulations.

- Maintained positive relationships with current tenants, promptly addressing inquiries and concerns to foster tenant satisfaction.

- Assisted in marketing efforts to attract new residents through social media and local outreach, increasing visibility of available units.

- Collaborate with property management to ensure smooth leasing operations.

- Keep accurate records of leasing activities and tenant information.

- Guided prospective tenants through property tours, emphasizing features that align with their needs.

- Negotiate lease terms and prepare lease agreements for new tenants.

- Assist in the application process, including screening and processing applications.

- Fostered strong relationships with residents, proactively addressing concerns and requests to enhance satisfaction.

- Implemented targeted marketing strategies to promote available units, contributing to increased occupancy rates.

- Collaborate with the property management team to ensure efficient operations.

- Maintain detailed records of leasing activities and tenant interactions.

- Answered incoming calls, resolving customer questions and concerns to enhance satisfaction.

- Provided support for product issues, billing inquiries, and account management.

- Documented customer interactions and followed up on unresolved issues to ensure resolution.

- Maintained a positive attitude while handling challenging customer situations.

- Worked with other departments to ensure customer needs are met.

- Met performance metrics, achieving high call volume and maintaining customer satisfaction ratings.

- Participated in training sessions to stay updated on new products and services.

- Assist healthcare providers during exams and procedures.

- Assisted healthcare providers during exams and procedures to enhance patient care.

- Administered medications and injections according to physician instructions.

- Educate patients on treatment plans and follow-up care.

- Managed patient records while ensuring confidentiality and compliance with regulations.

- Manage patient records and ensure confidentiality.

- Schedule appointments and handle patient inquiries.

- Educated patients on treatment plans and follow-up care to promote adherence and health outcomes.

• Dean's List December 25- February 26
• Honors Graduate
• 3.5 GPA

• Graduated Honors
• 3.0 GPA