Caprice Shade
Murray,UT
Summary
Accomplished Documentation Specialist offering seven years of experience in transportation manufacturing setting. Documentation experience ensuring organization's documents are stored efficiently and are easily accessible to staff. Develop and implement management and control strategies. High level of organizational skills, attention to detail, and communication. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
35
35
years of professional experience
Work History
Procurement Documentation Specialist
Stadler US, Inc.
03.2019 - Current
- Manage receipt, review, approval, and filing of supplier Certificates of Conformity, Serial Test Reports, and related documentation, ensuring accuracy and compliance with organizational standards.
- Coordinate with suppliers to resolve discrepancies, obtain missing information, and maintain complete records for vehicle history books.
- Collaborate cross‑functionally with engineering, quality, and production teams to guarantee timely and accurate documentation for vehicle history book.
- Oversee receipt and filing of executed NDAs, Business Partner Codes of Conduct, and other legal agreements, verifying completeness and compliance prior to archiving.
- Maintain and update supplier and employee records within the ERP system, supporting data integrity and organizational efficiency to gather information and ensure accurate content creation.
Workforce Management – Generalist
Marriott Vacations Worldwide Owner Services Operations
06.2017 - 03.2019
- Monitored and reported Real‑Time Adherence to ensure optimal staffing and operational efficiency.
- Supported associates, team managers, and leaders via phone, email, and in person with scheduling inquiries and requests.
- Updated and maintained schedules in Teleopti and managed phone skill assignments in inContact to align workforce capabilities with business needs.
- Administered voluntary time‑off requests, balancing employee preferences with coverage requirements.
- Oversaw reception desk operations, welcoming owners, associates, and interview candidates, and providing a professional first point of contact.
- Issued temporary access badges and coordinated front‑office logistics to maintain security and smooth daily operations.
Reports & Scheduling Specialist
Marriott Vacations Worldwide Owner Services Operations
06.2016 - 06.2017
- Reported and tracked unaccounted time for associates to maintain accurate attendance records and workforce efficiency.
- Monitored call volumes and provided real‑time support to associates, managers, and team leaders via phone, email, and in person regarding attendance and scheduling needs.
- Recorded attendance variations and updated scheduling systems to ensure compliance and accuracy.
- Oversaw reception desk operations, greeting owners, associates, and interview candidates while issuing temporary access badges to maintain security.
- Managed associate downtime and reported hourly phone statistics to support operational planning and performance tracking.
- Administered and monitored QCSP (Queue and Customer Service Plan) to align staffing resources with service demand
Sr. Vacation Ownership Advisor, Back-up Reports & Scheduling
Marriott Vacations Worldwide Owner Services Operations
10.2015 - 06.2016
- Assisted owners with reservation requests, modifications, and cancellations, ensuring accuracy and a seamless customer experience.
- Guided owners through vacation ownership usage options, providing clear explanations and personalized support.
- Resolved owner complaints with professionalism and efficiency, fostering positive relationships and customer satisfaction.
- Delivered back‑up support to the Reports & Scheduling department, contributing to operational continuity and team effectiveness
Referral Testing Technician, Senior
ARUP Laboratories
08.2008 - 10.2015
- Performed all duties of the ARUP Referral Testing Technician with accuracy and adherence to laboratory standards.
- Responded to incoming calls from clients and vendors, providing guidance, resolving issues, and ensuring timely support.
- Trained new employees and developed comprehensive Training Modules to streamline onboarding and improve knowledge retention.
- Updated and maintained accurate send‑out test information in the Referral Testing Database (RTDB) to support reliable reporting.
- Assisted with specimen processing and result entry as needed to maintain workflow efficiency.
- Monitored and completed pending lists, investigated QA requests, and ensured timely resolution of quality concerns.
- Authored and revised Referral Testing procedures to reflect current practices and regulatory requirements.
Typesetter
Business Cards Tomorrow
08.2000 - 08.2008
- Sorted and distributed daily work orders to ensure efficient workflow and timely production.
- Typeset orders ranging from simple data entry to complex formatting, accurately matching provided samples.
- Verified and retyped work completed by other typesetters to ensure spelling, grammar, and data accuracy.
- Proofread all production orders for correct font usage, layout consistency, spelling, and overall quality.
- Operated and maintained the Platestream machine to produce printing plates for press operations.
- Organized and prepared individual jobs for each pressman, ensuring smooth handoff and production readiness.
- Trained new hires on all prepress and production tasks, fostering accuracy, consistency, and team efficiency
Customer Service/Dispatch
TCI Cablevision
03.1991 - 10.1997
- Assisted customers with billing inquiries and technical support both over the phone and in person at the front counter, delivering clear solutions and positive service experiences.
- Coordinated daily work schedules for technicians, routing assignments and assisted technicians via 2‑way radio to ensure timely service delivery.
- Acted as a liaison between technicians and the customer service department, facilitating smooth communication and issue resolution.
- Verified, receipted, and checked in completed technician work at the end of each day to maintain accurate records and operational accountability.
Education
High School Diploma -
East High School
Salt Lake City, Utah01.1989
Skills
- Detail-oriented Microsoft Office user
- Editing and proofreading
- Time management
- Attention to detail
- Reliability
- Document review
- Digital file organization
Timeline
Procurement Documentation Specialist
Stadler US, Inc.
03.2019 - Current
Workforce Management – Generalist
Marriott Vacations Worldwide Owner Services Operations
06.2017 - 03.2019
Reports & Scheduling Specialist
Marriott Vacations Worldwide Owner Services Operations
06.2016 - 06.2017
Sr. Vacation Ownership Advisor, Back-up Reports & Scheduling
Marriott Vacations Worldwide Owner Services Operations
10.2015 - 06.2016
Referral Testing Technician, Senior
ARUP Laboratories
08.2008 - 10.2015
Typesetter
Business Cards Tomorrow
08.2000 - 08.2008
Customer Service/Dispatch
TCI Cablevision
03.1991 - 10.1997
High School Diploma -
East High School
Other Qualifications
- Skills - Typing speed of 50+ wpm.