Matthew Mccrory

As a key manager my duties are overseeing the Togo stats and make sure the togo staff is maintaining the skills and standards we set. I have also been making sure the store is ready for our audit. I also make sure the servers are maintaining the standards that are in place and correcting any issues that come up

• Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
• Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Improved customer service rankings by resolving issues quickly and accurately.