Khilyn Cooper
Grand Prairie,Texas
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
6
6
years of professional experience
Work History
Key Manager
Studio Movie Grill LLC
08.2019 - 05.2023
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Increased sales by 10%
Amazon Warehouse Associate
Amazon
03.2020 - 01.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently lifted materials weighing as much as 50 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 50 pounds.
Customer Service Manager
Walmart
06.2017 - 03.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled product returns.
- Processed money orders and cash payments.
- Cashier
- Managed over 50 customer problems a day.
Education
No Degree - Criminal Justice
University of North Texas
Denton, TX05.2028
High School Diploma -
Juan Seguin High School
Arlington, TX06.2016
Skills
- Retail Industry Experience
- Computer Proficiency
- Product Description
- Calendar and Scheduling Software
- Upsell Training
- Cash Handling and Reconciliation
- Credit Card Transaction Processing
- Handling Complaints
- Manage Employees
- Recruitment and Training
- POS Terminal Operation
- Customer Service
- Flexible Work Schedule
Timeline
Amazon Warehouse Associate
Amazon
03.2020 - 01.2021
Key Manager
Studio Movie Grill LLC
08.2019 - 05.2023
Customer Service Manager
Walmart
06.2017 - 03.2019
No Degree - Criminal Justice
University of North Texas
High School Diploma -
Juan Seguin High School
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