Capricia Lanza
Las Vegas,Nevada
Summary
Knowledgeable and dedicated customer service professional with 11 years extensive experience in multiple industries. Solid team leader with outgoing, positive demeanor and proven skills in establishing rapport with clients and employees while being motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized, hard-working, and detail-oriented professional seeking entry-level billing and coding positions within health care. Eager to apply proficient coding and billing techniques to process patient information and improve the facility's operations and revenue.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Relations Representative/AR Specialist
ReClaim Billing Solutions
Las Vegas, NV
06.2023 - Current
- Checked postings and documents for correctness, accuracy and proper coding.
- Reconciled computer reports with manually maintained ledgers.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Examined claims, records and procedures to grant approval of coverage.
- Organized information by using spreadsheets, databases or word processing applications.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Passenger Service Assistant
Prospect Airport Services
Las Vegas, Nevada
09.2022 - 03.2023
- Operated computerized system to handle ticketing and check-ins.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Customer Service Representative
Van Marcke Trade
Las Vegas, NV
03.2022 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Retail Cashier
Levy Restaurants
Las Vegas, NV
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Participated in physical inventory counts to keep information accurate and current.
Education
Medical Billing And Coding
Northwest Career And Technical Academy
Las Vegas, NV2023
Durango High School
Las Vegas, NV06.2014
Skills
- Understanding Customer Needs
- Multitasking and Prioritization
- Coordinating Schedules
- Staff management, training, education, and complaint resolution
- Medical Terminology
- Billing and Collection Procedures
- Knowledge of ICD 10, CPT, and HCPCS
- HIPPA rules and regulations knowledge
- Commercial and Private Insurance
- Claims Processing
- Data Analysis
- Basic Knowledge of Kareo, Cerner, and Inboxheath
- Records Scanning
- Coding Error Resolution
- Fee and Charge Computation
- Billing Dispute Resolution
- Accounts Receivable
Certification
- Certified Billing and Coding Specialist (CBCS)
Timeline
Patient Relations Representative/AR Specialist
ReClaim Billing Solutions
06.2023 - Current
Passenger Service Assistant
Prospect Airport Services
09.2022 - 03.2023
Customer Service Representative
Van Marcke Trade
03.2022 - 09.2022
Retail Cashier
Levy Restaurants
Medical Billing And Coding
Northwest Career And Technical Academy
Durango High School
- Certified Billing and Coding Specialist (CBCS)
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