Hi, I’m
Caprie Bronson
Kansas City,US
It is never too late to be what you might have been.
George Eliot
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
years of professional experience
1
Certification
Work History
Mediacom Communications
Customer Sales & Service Supervisor
10.2008 - 09.2023
Job overview
- Managed a team of customer sales and service representatives, ensuring high-quality service delivery
- Assisted customers in making product choices, payments, addressing inquiries, and resolving concerns
- Demonstrated exceptional communication skills, fostering positive relationships with clients.
Education
Westport Senior High School
High School in General Studies
01.1989
Skills
- Management Experience
- Scheduling Expertise
- Supervisory Role Experience
- Sales Support
- Service Delivery
- Technical Knowledge
- Product Knowledge
- Inbound and Outbound Calling
- Microsoft PowerPoint
- Microsoft Outlook
- Positive and Professional
- Product Sales
- Building Rapport
- Conflict Resolution
- Microsoft Excel
- Customer service skills
- High-quality customer service
- Customer service and care
- Efficient customer service expert
- Customer service experience
- Call center customer service
- Customer service and assistance
Accomplishments
- Payment Center Rep of the Year Award
- Sales Rep of the Year Award
Certification
- NCTI certificates for Technical and Customer Service
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Sales & Service Supervisor
Mediacom Communications
10.2008 - 09.2023
Westport Senior High School
High School in General Studies