Summary

Overview

Work History

Education

Skills

Timeline

Elizabeth Hall

Customer service associate

Kansas City

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

years of professional experience

Work History

Customer Service Sales Representative

House Max

Kansas City, KS

12.2025 - 04.2026

Delivered exceptional customer service, resolving inquiries and complaints efficiently.
Built rapport with clients, understanding needs to provide tailored product recommendations.
Utilized CRM software to track customer interactions and sales opportunities effectively.
Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
Managed high volume of customer calls, maintaining calm and professional demeanor.

Bartender

OHM Concession Group

Kansas City

02.2023 - 05.2025

Greeted customer, offered drink and food suggestions using up-selling and suggestive selling techniques to ensure customers satisfaction and encourage return visit.
Delivered exceptional customer service in fast-paced and high volume bar and several different bar and restaurant establishment.
Trained new staff on bar operations and customer engagement techniques.
Resolved customer complaints efficiently, maintaining high satisfaction levels.
Operated several point-of-sale (POS) systems for orders, modifiers, cash, credit card and voucher transactions.
Supervised daily bar operations, ensuring compliance with health and safety regulations.
Resolved customer complaints promptly, fostering positive experiences and loyalty among patrons.
Monitored bar supplies and placed orders timely, maintaining optimal stock levels for operations.
Set up bar for operation, obtained cash bank, and stocked service bar.
Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Served high customer volumes during special events, nights, and weekends.

Bartender/server

HMS Host

Kansas City, Mo

07.2001 - 02.2023

Delivered exceptional customer service in high-volume settings, enhancing customer satisfaction.
Trained new staff on effective operations and customer engagement strategies.
Resolved customer complaints efficiently, maintaining high satisfaction levels.
Implemented up-selling techniques, contributing to increased sales and loyalty.
Fostered a collaborative team environment, ensuring smooth bar operations.

Front Desk Associate

Marriott Hotels

Kansas City, Mo

05.2000 - 11.2002

Managed front desk operations at Marriott Hotels, ensuring smooth check-in and check-out processes.
Delivered outstanding customer service, addressing guest inquiries and resolving issues promptly.
Maintained knowledge of hotel services and local attractions to provide tailored recommendations.
Collaborated with team members to uphold high standards of guest satisfaction.
Assisted in training new staff on front desk procedures and customer engagement techniques.