Caprisha Glenn
Richmond,VA
Summary
Recent graduate with a degree in Healthcare Management and Human Services, experienced in managing client portfolios and ensuring high satisfaction levels. Eager to contribute my passion for helping others and utilizing strategic planning and relationship-building to drive organizational growth. Track record of effective communication and analytical problem-solving to prioritize and meet client/patient needs.
Overview
8
8
years of professional experience
Work History
Account Expert
T-Mobile
01.2022 - Current
- Provide exceptional customer service by proactively and timely resolving customer inquiries and concerns.
- Build customer loyalty and create value through thoughtful account management and identifying additional product and service opportunities.
- Meet department productivity and quality metrics.
- Assist with technical support as needed
Office Assistant/Supported Employment Specialist
Staff Zone
04.2019 - 01.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Asses skills, barriers and support needs to create pathways for employment.
- Enhanced office efficiency by managing schedules, organizing files, budgets, invoices and tracking expenses
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Managing relationships with vendors, including negotiation contracts and ensuring timely payments/payroll
Medical Dispatcher
Modivcare
03.2017 - 07.2019
- Improved communication within the team by implementing a streamlined call-taking process.
- Monitor and coordinate the availability of EMS and non-EMS units.
- Continuously updated knowledge on medical terminology and procedures to provide accurate information during emergency calls.
- Ensured accurate documentation of all calls, adhering to strict confidentiality standards and HIPAA regulations.
- Assisted callers in emergencies with appropriate information and support.
Education
Master of Healthcare Administration - Healthcare Management
Colorado Technical University
Colorado Springs, CO03-2025
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH06-2021
Skills
- Ability to create and manage task information accurately and efficiently
- Understanding and adhering to relevant regulations and policies (HIPAA)
- Effective communication with clients, colleagues, and other stakeholders
- Adaptability to change situations and priorities to ensure operational efficiency
- Providing support for individuals with disabilities
- Microsoft Office / Excel / Electronic Health Information
- Ability to identify and de-escalate issues
- Payroll/ Account Payables/Receivables
- Teamwork and collaboration
- Documentation and recordkeeping
- Active listening
- Critical thinking
Timeline
Account Expert
T-Mobile
01.2022 - Current
Office Assistant/Supported Employment Specialist
Staff Zone
04.2019 - 01.2022
Medical Dispatcher
Modivcare
03.2017 - 07.2019
Master of Healthcare Administration - Healthcare Management
Colorado Technical University
Bachelor of Arts - Human Services
Southern New Hampshire University
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