CARA BRAY-HOWARD
Kansas City,MO
Summary
Organized and solution-driven operations professional with leadership experience in hospitality, events, and cross-functional team management. Proven ability to streamline workflows, manage complex administrative processes, and support executive-level priorities. Skilled in communication, scheduling, budgeting, event billing, and relationship management. Known for maintaining accuracy in fast-paced environments, anticipating needs, and ensuring seamless coordination across teams.
Overview
5
5
years of professional experience
Work History
Event Billing Supervisor
Hyatt
06.2024 - Current
- Lead a remote team supporting event billing for 138 hotels nationwide.
- Manage escalated billing inquiries and provide guest-focused resolutions.
- Translate operational needs into clear, consistent workflows that ensure compliance and accuracy.
- Deliver KPI, forecasting, and budget insights to support financial targets.
- Collaborate with hotel and corporate teams to streamline processes and maintain service standards.
- Build strong internal and external relationships to support smooth event execution and service delivery.
Physician Practice Supervisor
Mercy Health System
Edmond, OK
05.2023 - 05.2024
- Supervised 30+ staff and coordinated daily operations for a high-volume clinic serving 200+ patients/day.
- Managed scheduling, staffing, training, and performance feedback.
- Ran operational reports (EPIC, NRC, PowerBI) to support decision-making and workflow improvement.
- Streamlined processes to improve efficiency, communication, and compliance.
- Maintained inventory controls including audits, supply ordering, and budget adherence, and ensured regulatory compliance (including HIPAA).
Administrative Assistant
Missouri Rural Health Association
12.2020 - 03.2023
- Provided administrative support to Quality, Infection Prevention, Risk Management & Patient Safety, Regulatory, and Performance Excellence teams.
- Coordinated departmental operations including scheduling, filing, payroll, and financial recordkeeping.
- Managed meetings, conferences, direct mailings, and supply procurement.
- Handled non-routine correspondence and assembled highly confidential and sensitive information.
- Supported smooth daily operations by planning and executing special projects within scope.
- Trained and onboarded new staff; troubleshot office technology and systems.
Medical Provider Advocate
Cigna Healthcare
09.2020 - 10.2021
- Managed 50-80 inbound calls daily regarding claims, authorizations, and provider inquiries.
- Navigated multiple software systems simultaneously while ensuring accuracy and timely issue resolution.
- Supported back-office operations and contributed to team performance metrics.
Education
Master's of Business Administration - Business Administration
University of Missouri St. Louis
St Louis, MO12.2026
Bachelor's Degree - Health Science with emphasis in Leadership and Policy
University of Missouri
Columbia, MO05.2023
Skills
- Scheduling and calendar management
- Meeting coordination and logistics oversight
- Communication skills
- Travel organization
- Task prioritization
- Billing and budget support
- Timeline management
- Team supervision and training
- Workflow optimization
- KPI tracking and revenue analysis
- Process documentation
- Microsoft Office Suite and Google Workspace proficiency
- Customer service and problem-solving
- Detail orientation
- Independent decision-making
Timeline
Event Billing Supervisor
Hyatt
06.2024 - Current
Physician Practice Supervisor
Mercy Health System
05.2023 - 05.2024
Administrative Assistant
Missouri Rural Health Association
12.2020 - 03.2023
Medical Provider Advocate
Cigna Healthcare
09.2020 - 10.2021
Master's of Business Administration - Business Administration
University of Missouri St. Louis
Bachelor's Degree - Health Science with emphasis in Leadership and Policy
University of Missouri