Cara Fedun
Murfreesboro,TN
Summary
Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PAS Support Specialist
R1 Rcm
Murfreesboro, TN
12.2022 - Current
- Assessed appeals and grievances to determine eligibility for reconsideration or review.
- Conducted research on complex cases to ensure accurate resolution of appeals and grievances.
- Provided education on the appeals process to staff members as needed.
- Reviewed medical records for accuracy prior to submitting an appeal decision.
- Identified trends in the types of appeals received, and reported those findings to management.
- Ensured all documents are stored securely according to HIPAA standards.
- Maintained up-to-date knowledge of applicable laws, regulations, policies and procedures related to appeals processing.
Human Resources Specialist
Journey Pure
Murfreesboro, TN
01.2020 - 12.2022
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software
- Scheduled and conducted new employee orientations
- Qualified job applicants and referred them to managers, making hiring recommendations when appropriate
- Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals
- Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns
- Interpreted and explained human resources policies, procedures, laws, standards, and regulations
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Solved problems and resolved conflicts for team members and customers
- Interviewed and hired prospective employees according to team needs
Store Manager
Destination Maternity
Nashville, TN
07.2018 - 12.2019
- Tracked store inventory and ordered new products to prevent shortages
- Coordinated and directed financial or budget activities to fund operations, maximize investments or increase efficiency
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
- Set sales targets and budgets for team leads and employees to follow
- Stocked and organized products in storage spaces and retail shelves
- Evaluated customer feedback and complaints to locate weaknesses and improve service
Store Manager
Gymboree
Nashville, TN
05.2014 - 07.2018
Sales Team Leader
The Buckle, Inc.
Goodlettsville, TN
08.2012 - 05.2014
- Hired, trained, and internally promoted 5 store managers for locations all over TN
- Supervised a total of 4 locations over the 4 years of employment
- Also was the main store manager trainer across the state of TN
- Grew each business location over 30% in sales before being transferred to a new location in need of help
- Developed strong relationships with clients to grow business networks
- Earned 10 'Top 10 Sales Certificates' which was based on country wide employees
- Trained new employees on company policies and strong sales techniques
- Cold called potential customers to generate leads
- Used knowledge of company products and services to recommend solutions to customers
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
Education
Associate - Science (A.S.) Nursing
VOLUNTEER STATE COMMUNITY COLLEGE
Gallatin, TN01.2014
Skills
- Multitasking
- Policy Interpretation
- Customer Service
- Organizational Skills
- Professionalism
- Time Management
- Policy and Procedure Writing
- Problem-solving capabilities
- Teamwork and Collaboration
Certification
CPR Certified
Timeline
PAS Support Specialist
R1 Rcm
12.2022 - Current
Human Resources Specialist
Journey Pure
01.2020 - 12.2022
Store Manager
Destination Maternity
07.2018 - 12.2019
Store Manager
Gymboree
05.2014 - 07.2018
Sales Team Leader
The Buckle, Inc.
08.2012 - 05.2014
Associate - Science (A.S.) Nursing
VOLUNTEER STATE COMMUNITY COLLEGE
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