Cara Golson
NSL,UT
Summary
Motivated professional with years of experience offering office support. Energetic individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
15
15
years of professional experience
Work History
Customer Care Representative
Questar Gas/Dominion Energy/Enbridge Gas
SLC, UT
01.2010 - Current
- Provide accurate, valid, and complete information to customers.
- Demonstrate my ability to handle difficult situations, listen to concerns, and find solutions that satisfy both the customer and the company.
- Received multiple certificates from customers detailing how happy they were from service I provided.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Childcare Provider
Megan and Chase Mitchell
Kaysville, UT
01.2019 - 08.2024
- Perform Childcare duties for baby and toddler
- Maintain household duties, schedules, and calendars
- Transporting children to activities outside of the home
- Organize creative activities and educational games
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Communicated with parents about daily activities and any concerning behaviors.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
Education
State Licensed Cosmetologist -
Fran Brown/Marinello Cosmetology/College
Layton, UTSkills
- Accomplished Customer Care Center Representative
- Dedicated to giving Enbridge Gas Customers the most professional and courteous service in a friendly and positive manner, while efficiently monitoring time on each call
- Highly experienced in CDX system, Avaya phones, and type75 WPM, as well as experience with10 key
- Proficient MS office Suite user (Word, Excel, PowerPoint, and Outlook
- Ability to navigate company websites and online portals
- Skilled in using verbal communication to resolve customer issues and maintain high levels of customer satisfaction
Training
- Graduated from Toastmasters/One-Year Program, served as a secretary.
- Member of Speaker’s Bureau- Represent Questar at various safety fairs.
- Served on Junior Achievement Fundraising Committee-2012
- Graduated from Utah Business Week-2006
- Internship/Teacher’s Assistant at Boulton Elementary School-2008
Timeline
Childcare Provider
Megan and Chase Mitchell
01.2019 - 08.2024
Customer Care Representative
Questar Gas/Dominion Energy/Enbridge Gas
01.2010 - Current
State Licensed Cosmetologist -
Fran Brown/Marinello Cosmetology/College