Cara Guerrero
Anaheim,CA
Summary
Proven leader and training specialist for the ride's department, adept in adaptive learning and coordinating the connection between the ride's department and other departments in the company. Excelled in enhancing departmental training, improving communication, and builds relationships with trainers and newly hired associates. Achieved significant advancements in associate training processes and departmental efficiency through innovative coordination and leadership.
Overview
8
8
years of professional experience
Work History
Department Orientation Lead Facilitator/Training Specialist
Knotts Berry Farm
11.2023 - Current
- Coordinated department training and on-the-job training for newly hired associates.
- Ensured the completion of all necessary elements of the hiring process for the ride's department, including department training, on-the-job training and Focus on the Facts. Communicated with Workforce management all details to essential for newly hired associates transition.
- Upheld and created a detailed schedule of past/ upcoming training and ride's department orientation attendance.
- Coordinated with the company training team dates and locations to host department orientation.
- Oversaw all department orientations and facilitators to ensure a successful class and provide support and assistance where needed.
- Access all associates who qualify for cross training and ensure they are clear from all attendance and performance infractions, coordinating with the ride's scheduler where associates are needed and create a accessible list for completion.
- Review applications for double cross train inquiries and access qualifications and communicate with the supervision team to complete audits, once complete I coordinate with the ride's scheduling team for further scheduling.
- Coordinate and schedule all refresher training and assist with training department assistants and facilitators for department orientation.
Department Assistant Team Leader
Knotts Berry Farm
06.2016 - Current
- Oversaw the department assistant team and ensure all members have the tools to not only complete but excel in their daily and weekly tasks. Provided assistance where needed.
- Upheld confidentiality of associate information and files with strict adherence to company policies regarding sensitive information handling.
- Enhanced department communication with timely responses to inquiries and effective correspondence management.
- Maintained accurate records and databases, contributing to an organized department environment that was accessible to all team members.
- Served as a liaison between the managers and department assistants by relaying important messages accurately and promptly.
- Organized files both physically and electronically, assisting in the digitization of documents for our department.
- Served as the connection between employee relations and the ride's department by handling the distribution of attendance discipline documents to supervisors to be issued to associates. Upheld a digital record of all attendance discipline levels to be referenced.
- Completed reports for our company's corporate team as a representative for the ride's department, in regard to both ride operation specific output and employee data.
- Recorded department assistance performance infractions and met with team members when needed to inquire what is needed for improvement and ways in which I can provide support.
- Implemented improvements to existing filing systems and databases that resulted in easier access to essential information when needed.
Education
Bachelor of Arts - Phycology
Arizona State University
Tempe, AZ05.2019
Skills
- Adaptive Learning
- Leadership and communication
- Relationship Building
- Fluent in American sign language
- Proficient in all Microsoft Systems
- Experience utilizing Kronos to edit and add schedules
Timeline
Department Orientation Lead Facilitator/Training Specialist
Knotts Berry Farm
11.2023 - Current
Department Assistant Team Leader
Knotts Berry Farm
06.2016 - Current
Bachelor of Arts - Phycology
Arizona State University
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