Cara Guerrero
Brea,CA
Summary
Proven leader and training specialist for Workforce Management, adept in adaptive learning and coordinating the connection between Workforce Management and other departments in the company. Excelled in enhancing departmental training, improving communication, and building relationships with trainers and newly-hired associates. Achieved significant advancements in coordinating a path toward standardized scheduling for Knott's Berry Farm and ushering newly hired associates in a way that encourages retention and overall positive morale.
Overview
2026
2026
years of professional experience
Work History
Mortuary Office Specialist
Rose Hills Memorial Park
Whittier, California
10.2025 - Current
- Take first calls from families who wish to coordinate the pickup and final arrangements for their loved ones.
- Create cases in HMIS, and reach out to certifiers to obtain causes for a decedent's death certificate.
- During my time with the department, I have made it my goal to learn and become proficient in each aspect and task within the mortuary office, such as the coordination of shipments to our state, processing and mailing death certificates to families, and how cases that include the coroners are handled.
Workforce Management Supervisor
Knott's Berry Farm
Buena Park, California
2023 - 09.2025
- Lead a department of schedulers and office coordinators in providing staffing for the company, as well as maintaining records for each department.
- With each upcoming season, I worked analytically to prepare our company's budget based on the previous year's attendance.
- Created training programs for both the ride operations and food and beverage departments, and organized the onboarding process for each department.
- Worked within the Human Resources department to oversee employee terminations and suspensions, as well as carried out the bi-weekly payroll process.
- Ensured my team maintained a well-organized records of documents for both employees' reference and legal reference for the state, such as timecard records, performance and required certifications.
- Maintained both a receptionist team who would handle all incoming calls into the department from both guests and associates, as well as the many systems they worked with to carry out our business needs. Assisted our entertainment department with the creation of various visual media needed for our park's special events, such as our Knott's Scary Farm, Boysenberry Festival, and Knott's Merry Farm.
Company Training Facilitator
Knott's Berry Farm
Buena Park, California
2019 - 2025
- Head training facilitator and scheduler.
- Developed training curriculum for department training orientations.
- Lead a team of training facilitators in the weekly execution of multiple department orientations.
- Scheduled all orientations and on-the-job training for multiple departments.
Ride Operation Department Assistant
Knott's Berry Farm
Buena Park, California
2019 - 2023
- Oversaw the department assistant team and ensured all members had the tools to not only complete, but also excel in their daily and weekly tasks. Provided assistance where needed.
- Completed reports for the company's corporate team as a representative for the rides department, in regard to both ride operations-specific output and employee data.
- Assisted in maintaining accurate records, and ensured their filing in a timely manner.
Operations Trainer
Knott's Berry Farm
Buena Park, California
2016 - 2019
- Operated attractions, as well as trained newly hired associates.
- Worked to provide operations with efficiency, as well as great guest service.
- Maintained records of run cycles and guest attendance at attractions, and sent updates to management hourly.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ01-2021
Skills
- Microsoft programs
- Analytical work
- Document preparation
- Scheduling coordination
- Records management
- Process improvement
- Administrative duties
- Training
Languages
English
Native/ Bilingual
American Sign Language
Native/ Bilingual
Timeline
Mortuary Office Specialist
Rose Hills Memorial Park
10.2025 - Current
Workforce Management Supervisor
Knott's Berry Farm
2023 - 09.2025
Company Training Facilitator
Knott's Berry Farm
2019 - 2025
Ride Operation Department Assistant
Knott's Berry Farm
2019 - 2023
Operations Trainer
Knott's Berry Farm
2016 - 2019
Bachelor of Arts - Psychology
Arizona State University