Cara Johnson
Carrollton,TX
Summary
Hi, my name is Cara Johnson. I’m looking for my next step in my career path. I’ve work in Sales, food service and as an YMCA counselor for elementary school level students. I love interacting with people, and communicating. I can problem solve very quickly. I can work with different types of technology and different computer databases.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Favor Delivery
Austin, TX
07.2024 - Current
- Delivered packages efficiently, ensuring adherence to delivery schedules and customer service standards.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel consumption.
- Maintained vehicle cleanliness and functionality through regular inspections and basic maintenance tasks.
- Communicated effectively with dispatch teams to report delays or issues impacting delivery timelines.
- Improved route planning processes, contributing to enhanced overall operational efficiency.
- Resolved customer inquiries and complaints promptly, fostering positive relationships with clients and enhancing satisfaction.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Customer Care Teammate
GO Car Wash
Leander, TX
02.2022 - 04.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across weekend and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
After School Care Counselor
YMCA North Austin
Round Rock, TX
10.2022 - 02.2023
- Provided crisis intervention and emotional support to individuals in need of assistance
- Worked with age groups starting from Pre-k through 5th grade.
- Facilitated educational workshops on relevant topics, such as anger management or communication.
- Collaborated with other professionals within the organization to ensure continuity of care for clients.
- Monitored progress of clients through regular assessments and reports.
- Collaborated with families to create tailored plans addressing specific needs of each child.
- Monitored participant progress, ensuring adherence to program goals and objectives.
- Developed strong relationships with community resources, enhancing program offerings for families.
Education
Some College (No Degree) - Automotive Mechanics
Austin Community College
Austin, TXSkills
- Organization
- Active Listening
- Customer Service
- Problem Resolution
- Public Speaking
- Multitasking
- Basic Math
- Team building
- PPE use
- Computer Skills
- Communication
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Valid Driver's license
- Teamwork and collaboration
- Positive attitude
- Attention to detail
- Time management
Education and Training
true
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Delivery Driver
Favor Delivery
07.2024 - Current
After School Care Counselor
YMCA North Austin
10.2022 - 02.2023
Customer Care Teammate
GO Car Wash
02.2022 - 04.2024
Some College (No Degree) - Automotive Mechanics
Austin Community College