Cara Kail
Victoria,MN
Summary
A hard-working, creative and experienced team member with particular strengths in communication, problem-solving, and promoting consistency and excellence across all functional business areas
Overview
31
31
years of professional experience
1
1
Certification
Work History
Guest Services
University of Minnesota Landscape Arboretum
08.2021 - Current
- Blackbaud Altru, membership management CRM solution for ticketing, admissions and guest engagement
- Asana, collaborative project management tool supported by University of Minnesota Landscape Arboretum
- Special Project - 2024 ticketing/membership evaluation resulted in admission price increases and membership structure changes, effective April 2024
- Special Project - 2023/24 CRM systems analysis, search for possible replacements to current vendor, ongoing
- Diversity & Inclusion - University of Minnesota Equity and Diversity Certificate Program, complete.
Box Office Manager
Old Log Theatre
09.2017 - 01.2021
- Managed day-to-day operations of theatre box office, including guest services, season ticket subscriptions, volunteer usher program and training for new hires
- Maintained database of theatre patrons using Showare ticketing software platform
- Developed promotional materials for theatre productions and venue events
- Venue-wide team liaison - theatre, restaurant, group sales, and ownership
Events Coordinator
Cast & Cru Restaurant
09.2015 - 09.2017
- Responsible for sales, planning, and execution of events at Cast & Cru Restaurant/Old Log Theatre
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes
- Developed promotional materials and displays for marketing and outreach events
- Strengths in guest service, organization, problem-solving and project management
Retail Sales/Culinary Specialist
Williams-Sonoma
10.2010 - 10.2015
- Cross-trained across all business areas including sales floor, cash/wrap area, inventory management and culinary events
- Conducted training for employees regarding corporate policies
- Conducted culinary demonstrations and classes
- Installed and maintained store exhibits consistent with corporate guidelines
Regulatory Analyst
Virginia Department of Environmental Quality
01.2000 - 09.2002
- Conducted ability-to-pay analyses for state's underground storage tank program to determine financial liabilities related to environmental cleanup
- Developed user-friendly compliance aids to assist general public/regulated community in understanding complex state/federal environmental regulations
Regulatory Compliance Specialist
Booz-Allen & Hamilton
06.1993 - 09.1999
- Worked across multiple Federal government agency contracts, including United States Environmental Protection Agency and United States Army
- Targeted expertise in federal environmental regulations and community involvement
- Staffed regulatory hotline for federal hazardous waste regulations
- Developed training programs to communicate complex federal regulations to federal and state government employees
- Developed community outreach exhibits for US Army's chemical weapons disposal program
Education
BS - Biology/Environmental Science
St. Lawrence University
Canton, NY05.1993
International School of Geneva
Geneva, Switzerland05.1989
Skills
Collaboration
Emergency Response
Problem-solving
Process Improvement
Communication
Clifton Strengths Assessment: Connectedness Restorative Woo Responsibility Communication
Affiliations
- American Public Gardens Association (APGA)
Certification
Advance First Aid/CPR - updated April 2024
Professional Horticulture Certification - University of Minnesota Extension Services
Equity and Diversity Certification Program - University of Minnesota College of Food, Agriculture, and Natural Resource Sciences (CFANS)
Timeline
Guest Services
University of Minnesota Landscape Arboretum
08.2021 - Current
Box Office Manager
Old Log Theatre
09.2017 - 01.2021
Events Coordinator
Cast & Cru Restaurant
09.2015 - 09.2017
Retail Sales/Culinary Specialist
Williams-Sonoma
10.2010 - 10.2015
Regulatory Analyst
Virginia Department of Environmental Quality
01.2000 - 09.2002
Regulatory Compliance Specialist
Booz-Allen & Hamilton
06.1993 - 09.1999
BS - Biology/Environmental Science
St. Lawrence University
International School of Geneva
Advance First Aid/CPR - updated April 2024
Professional Horticulture Certification - University of Minnesota Extension Services
Equity and Diversity Certification Program - University of Minnesota College of Food, Agriculture, and Natural Resource Sciences (CFANS)
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