Summary
Overview
Work History
Education
Skills
Timeline
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Cara Kelly

East Lansing

Summary

Front Desk Manager at The Ocean Club with a proven track record in enhancing guest satisfaction through exceptional customer service and efficient problem-solving. Skilled in check-in procedures, and event planning. I successfully trained staff to deliver memorable experiences, fostering loyalty and engagement among guests.

Overview

5
5
years of professional experience

Work History

Front Desk Manager

The Ocean Club
06.2021 - 08.2025
  • Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
  • Supervised and trained front desk staff, promoting a culture of exceptional customer service.
  • Resolved guest inquiries and concerns efficiently, enhancing overall satisfaction and loyalty.

Babysitter

Local Families
08.2020 - 08.2025
  • Supervised children during playtime, ensuring safety and engagement in activities.
  • Assisted with homework, fostering a supportive learning environment for academic growth.
  • Prepared nutritious meals and snacks, promoting healthy eating habits among children.

Education

Bachelor of Science - Kinesiology

Michigan State University
East Lansing, MI
06-2028

High School Diploma -

Sacred Heart Academy
Hempstead, NY
06-2024

Skills

  • Customer service
  • Check-in and Check-out procedures
  • Problem-solving skills
  • Navigates stressful situations well

Timeline

Front Desk Manager

The Ocean Club
06.2021 - 08.2025

Babysitter

Local Families
08.2020 - 08.2025

Bachelor of Science - Kinesiology

Michigan State University

High School Diploma -

Sacred Heart Academy

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