Cara Marsh
Summary
Dynamic leader with a proven track record of exceeding customer satisfaction targets, as evidenced by a 4.99 rating at Instacart. Expert in staff management and event coordination, with a flair for engaging storytelling and high-stress resilience. Commended by NFL/NBA guest for exceptional service, demonstrating unparalleled customer focus and rapid learning ability.
Overview
16
16
years of professional experience
Work History
Retail Store Manager
Neighborhood Christmas Tree
Denver, CO
11.2019 - 12.2024
- Promoted to Manager after first year.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Trained and mentored associates to teach daily tasks and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled cash register transactions accurately while providing excellent customer service.
- Coordinated stock replenishment processes as needed based on sales trends.
Delivery Driver
Instacart
San Francisco, CA
02.2020 - 11.2024
- Delivered rush merchandise on tight schedules to meet customer targets.
- Maintained a very high customer satisfaction rating of 4.99 after delivering 2257 orders.
- Quality-control expert on groceries and items delivered making sure only the best was delivered to my customers.
- Adept at heavy load carrying-up long flights of stairs in sweltering conditions at times.
Professional Driver
Carey Transportation
Washington, DC
02.2020 - 02.2024
- Picked up clients from specific locations to transport and drop off at destinations including celebrities, NFL players, NBA players and pro~golfers.
- Chosen for elite driving team for several events.
- Utilized GPS and time-management skills in strenuous conditions to ensure client arrived safely and expeditiously to events.
- Received letter of commendation from NFL superstar.
Tour Guide Entertainer
Swoop
Miami Beach, FL
02.2017 - 03.2020
- Led guided tours to showcase attractions and highlights.
- Utilized storytelling techniques to enhance visitor engagement and learning.
- Sang and entertained guests while driving an oversized golf cart for events and tours.
Server
Myles Restaurant Group
Miami Beach, FL
10.2008 - 04.2014
- Provided exceptional service to extremely high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Sociology Major
Penn State
York, PASkills
- Staff management
- Event Management: Wedding Coordinator, Luxury Hotel - Sales Leader for three years
- Ability to deal with high levels of stress while maintaining composure and a professional demeanor
- Customer-focused, caring, and empathetic
- Hostess experience- Ice Box Cafe
- High-energy, positive, and quick learner
Timeline
Delivery Driver
Instacart
02.2020 - 11.2024
Professional Driver
Carey Transportation
02.2020 - 02.2024
Retail Store Manager
Neighborhood Christmas Tree
11.2019 - 12.2024
Tour Guide Entertainer
Swoop
02.2017 - 03.2020
Server
Myles Restaurant Group
10.2008 - 04.2014
Sociology Major
Penn State
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