Cara McDowell
Redford,Michigan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Student Services Specialist
Oakland County Community College
08.2023 - 11.2023
- Maintained student files and reviewed all data to identify any issues relating to student records.
- Provided the highest level of customer service via phone, and email, with scheduling appointments to see an academic counselor.
- Performed clerical duties such as assisting with preparing mailings, stuffing envelopes, and applying labels to envelopes or college publications.
- Provided comprehensive student support, specializing in recruitment and enrollment services outreach and inbound support for Oakland Community College.
- Implement strategies to enhance student retention and success.
Vendor Information Specialist
Rocket Mortgage
07.2019 - 04.2022
- Access various resources to obtain necessary documentation.
- Responded to customer issues promptly to build strong professional relationships.
- Communicate clearly with all parties on updates and necessary conditions on a customer's loan application.
- Work with urgency on priority items.
- Consistently meet minimum production goal numbers and quality metrics.
Data Operations Representative
Kelly Services Headquarters
03.2017 - 03.2019
- Maintained records by creating monthly reports, closing terminated records and performing chart audits.
- Updated departmental standard operating procedures and database to accurately reflect current practices.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
- Communicated with coworkers regarding deadlines and project milestones.
- Identified, corrected and reported data entry errors.
ADMINISTRATIVE ASSISTANT
CYBER EDUCATION CENTER
08.2016 - 01.2017
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Managed and anticipated clerical needs of the school employees, including copying, faxing and file management.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
TRANSPORTATION COORDINATOR
LOGISTICARE
08.2015 - 06.2016
- Kept transportation operations in compliance with company, legal and safety requirements.
- Handled a high volume of inbound calls from Medicaid members.
- Planned efficient routes and adjusted strategies based on current weather and traffic information for members to go to various medical facilities.
- Resolved any transportation issues that occurred with members or transportation providers.
- Consulted with supervisors and dispatch personnel to assess situations, determine appropriate solutions.
- Provided timely transportation of diverse clients to healthcare facilities.
Education
Associate Degree - Arts -
Wayne County Community College District
Detroit, MI05.2021
Skills
- MS Office Suite
- Managing Administrative Tasks
- Data Entry
- Strong People Skills
- Workday Experience
- Answering Inbound Calls
- Customer Relations
- Time Management
- Typing Speed 35 WPM
- Meets Deadlines
- Attention to Detail
- Problem-Solving
Timeline
Student Services Specialist
Oakland County Community College
08.2023 - 11.2023
Vendor Information Specialist
Rocket Mortgage
07.2019 - 04.2022
Data Operations Representative
Kelly Services Headquarters
03.2017 - 03.2019
ADMINISTRATIVE ASSISTANT
CYBER EDUCATION CENTER
08.2016 - 01.2017
TRANSPORTATION COORDINATOR
LOGISTICARE
08.2015 - 06.2016
Associate Degree - Arts -
Wayne County Community College District
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