Open To Work
Cara Morrow
Hilton Columbus Polaris - Crescent Hotels
Columbus,OH
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Director of Revenue ManagementDirector of Revenue ManagaementReservation/Revenue ManagerReservations/PBX ManagerFront Desk Intern/Housekeeping PM Supervisor
Work Type
Full Time
Location Preference
On-SiteHybrid
Location:
Columbus, OH
Open to relocation:
No
Important To Me
Work-life balanceCareer advancementCompany CulturePaid time off401k match
26
Years of experience
Experienced Director Of Revenue Management with a demonstrated history of working in the hospitality industry and dedicated to continuous improvement in the face of rapidly evolving markets. Skilled in strategic planning, optimizing revenue streams, driving profitability, financial analysis, and pricing strategy. Strong focus on team collaboration and delivering impactful results. Adaptable leader with expertise in data-driven decision-making and market trend analysis. Reliable and responsive to changing business needs. Skilled in Excel, PowerPoint, Outlook, Star Analysis, Hospitality Industry, Leisure Industry, Property Management Systems, and Revenue Forecasting. Strong analyst professional with a Bachelor's degree focused in Hospitality Management from Indiana University of Pennsylvania.
Work History
Director of Revenue Management
9 Years 3 Months- Developed and implemented revenue management strategies to optimize pricing and inventory control.
- Analyzed market trends and competitive positioning to inform strategic decision-making processes.
- Collaborated with sales team to align promotions and strategic initiatives to achieve revenue goals.
- Led cross-functional training initiatives to enhance team performance in revenue optimization efforts.
- Led weekly revenue strategy meetings via Zoom/Teams with Executive team to optimize pricing and inventory management across all market segments.
- Collaborated with Executive team of various departments for a weekly/monthly/annual reporting and presentations to ownership.
- Led the Reservations department - payroll, training, sales team collaboration, and team development
- Cross‑functional support: Social media team meetings | Personally Hand Crafted Chalkboard event signage for the hotel and restaurant | Blue Energy Team and Security Awareness Team (2021-2024) |
Director of Revenue Managaement
5 Years 8 Months- Set rates, managed inventory, analyzed potential and current business, analyzed Star reports, and performed various reservations duties with group and transient business.
- Worked directly with Director of Sales to achieve Driftwood sales goals with Starwood and Schulte/Driftwood.
- Maintained a weekly, monthly, 90 day , and yearly budget/forecast updates.
- Maintained/revised new revenue streams through pre-stay upgrade program called Web Canada.
- Helped set-up the new sales software ISAC, from SalesPro.
- Conducted a weekly Strategy meeting with corporate revenue team, GM, and DOS.
- Provided weekly rooms and Sheraton Club forecast to hotel management.
- Maintained Facebook, Twitter, and Pinterest social media.
- Daily/weekly business review of upcoming business in the lead/prospect/definite status. Maintained the upcoming cutoff dates and group pickup review with Sales Managers and convention service Managers.
- Participated in revenue goal reviews with owners and management company.
- Trained, coached and mentored staff to ensure smooth adoption of new brand and reservation and revenue systems from Hyatt to Starwood brand.
- Helped in the process of rolling out new revenue system from TLPe to ROS.
Reservation/Revenue Manager
6 Years 6 Months- Lead and prepared weekly group pick up reviews with the Sales/CS teams.
- Maintained Facebook, Twitter.
- Participated in reviews with owners, corporate revenue team and management company.
- Lead and prepared and weekly Strategy meeting with GM, DOS, as well as corporate Revenue Manager.
- Transient and group reservations support: in-house support, Passkey, guest communication and needs for reservations present/past.
Reservations/PBX Manager
1 Year 11 Months- Trained numerous Reservation/PBX associates
- Prepared weekly rooms forecasts for the hotel staff
- Transitioned into the newly developed Hyatt revenue position
Front Desk Intern/Housekeeping PM Supervisor
1 Year 11 MonthsEducation
Bachelor of Science - Hospitality Management
Refrences
Skills
Staff training/development | Effective team leader | Teamwork and collaboration between departments | Customer service-oriented | Problem solving
Generating revenue ideas | Organized | Revenue enhancement strategies | Yield management | Market analysis | Pricing optimization | Demand management | Customer segmentation | Data analytics
Strategic forecasting/budgeting | Financial analysis and reporting to owners | Deadline-oriented
Powerpoint | Word | Outlook | Excel | ProfitSage
Timeline
Director of Revenue Management
Hilton Columbus Polaris - Crescent Hotels
05.2017 - 08.2026Read More
Director of Revenue Managaement
Sheraton Columbus Capitol Square
09.2011 - 05.2017Read More
Reservation/Revenue Manager
Hyatt on Capitol Square
02.2005 - 08.2011Read More
Reservations/PBX Manager
Hyatt on Capitol Square
02.2003 - 01.2005Read More
Front Desk Intern/Housekeeping PM Supervisor
Hyatt on Capitol Square
02.2001 - 01.2003Read More
Provided upon request
Refrences
Read More
Indiana University of Pennsylvania
Bachelor of Science from Hospitality Management
Read More