Cara rowe
Sheridan
Summary
Dynamic Loan Officer at PBA Federal Credit Union with a proven track record in relationship building and financial advising. Expert in database management, successfully guiding clients to informed loan decisions and enhancing customer satisfaction. Recognized for maintaining confidentiality and resolving issues promptly, ensuring a seamless lending experience.
Overview
17
17
years of professional experience
Work History
Loan Officer
PBA Federal Credit Union
09.2022 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Manager
Little Caesars Pizza
05.2018 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Bartender
Fox and Hound Bar and Grille
11.2013 - 03.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager
McDonald's
01.2008 - 01.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
High School Diploma -
Riverview School District
Searcy, AR05-2009
Skills
- Database management
- Relationship building and management
- Documentation review
- Financial advising
Timeline
Loan Officer
PBA Federal Credit Union
09.2022 - Current
Manager
Little Caesars Pizza
05.2018 - 12.2018
Bartender
Fox and Hound Bar and Grille
11.2013 - 03.2015
Manager
McDonald's
01.2008 - 01.2010
High School Diploma -
Riverview School District
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