CARA TURNER
MOUNT JULIET
Summary
Motivated healthcare professional holding a Bachelor’s in Healthcare Administration and pursuing final nursing prerequisites. Brings a unique blend of operational knowledge and clinical readiness to support nursing teams and deliver exceptional patient care.
Overview
1
1
Certification
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Representative
Elevate Coffee
Nashville
08.2025 - Current
- Delivered exceptional customer service in fast-paced coffee shop environment.
- Managed customer inquiries and resolved issues efficiently.
- Educated customers on coffee products and menu options.
- Collaborated with team members to streamline order preparation processes, enhancing overall workflow.
Customer Service Representative
Martins BBQ
Nashville
06.2022 - 06.2025
- Managed customer inquiries and complaints effectively to enhance satisfaction.
- Delivered customer service to resolve inquiries and enhance satisfaction.
- Processed orders and transactions accurately using point-of-sale systems.
- Provided product knowledge to customers, promoting coffee varieties and accessories.
Customer Service Representative
Rodizio Brazilian Steakhouse
Chattanooga
08.2022 - 08.2023
- Resolved customer complaints through effective communication and problem-solving.
- Enhanced customer satisfaction by resolving issues through knowledgeable, friendly service.
- Assisted customers with product selection and order inquiries.
- Processed transactions accurately using point-of-sale systems.
Inventory Manager
UTC Bookstore
Chattanooga
01.2022 - 07.2022
- Managed inventory levels to ensure product availability and minimize stockouts.
- Managed inventory levels to maintain stock availability, supporting customer satisfaction.
- Coordinated with suppliers to streamline order processes and maintain timely deliveries.
- Oversaw inventory audits to verify accuracy and compliance with company standards.
Education
BACHELORS OF HEALTHCARE ADMINISTRATION -
Western Governors University
NashvilleUniversity of Tennessee at Chattanooga
Chattanooga, Tennessee 08.2021 - 03.2023
Mount Juliet High School
Girls Who Code
Skills
- Customer Service
- Customer Relationship Management
- Order Processing
- Interpersonal Communication
- Team collaboration
- Problem Solving
- Conflict Resolution
- Time Management
- Adaptability
- Flexibility
- Organizational Skills
- Team Leadership
- Patient Privacy (HIPAA)
Certification
- Healthcare Management Certificate - WGU
- Excellence Award - WGU
- The National Society of Leadership And Success Invitation
- ABC License
Volunteer Experience
- Lead Mentor, Junior Youth Empowerment Program, Lebanon, TN, Chattanooga, TN, 2018-2023
- Mentor, Junior Youth Empowerment Program and Children's Upliftment Program, 01/01/16, Present
Timeline
Customer Service Representative
Elevate Coffee
08.2025 - Current
Customer Service Representative
Rodizio Brazilian Steakhouse
08.2022 - 08.2023
Customer Service Representative
Martins BBQ
06.2022 - 06.2025
Inventory Manager
UTC Bookstore
01.2022 - 07.2022
University of Tennessee at Chattanooga
08.2021 - 03.2023
BACHELORS OF HEALTHCARE ADMINISTRATION -
Western Governors University
Mount Juliet High School
Girls Who Code