Cara Waltman
Vernon Rockville,CT
Summary
Motivated administrative professional who is dedicated to proving my worth to your company and establishing a very successful demeanor. I have an extensive amount of experience in the fields of customer service, administrative work, sales, and dispatch. My work experience involves very high volumes of call and email communications, outbound and inbound as well as face to face rapport with clients. I am self-driven and I am attentive to details with a drive to succeed.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Waste Sanitation
03.2022 - Current
- Proficient with the systems Tower, Wasp, and QuickBooks
- Coordinated inbound and outbound call management
- Accounting of mileage and fuel usage
- Excel efficiency to track daily numbers and radicals
- Route sequencing and well as employee scheduling
- Manage service agreement updates and changes for service increases or decreases
- Monitored all payments and expenditures
- This included payroll, taxes, purchase orders, invoices, and account statements
- Assistance in financing and sales in the industrial department
- Assessed and logged all credits owed, ensuring prompt application of payments
- Admirer of debt collection
Call Manager/Dispatch
Benjamin Franklin Plumbing
09.2021 - 03.2022
- Interactions between both clients and customers, being the communications of status regarding where parts or technicians are throughout the day
- Liaison work as the core between the technicians and customers
- Scheduling appointments via outbound calls for clientele
- Conflict de-escalations skills
- Building rapports with clients and vendors
- Replenishments with our vendors for our trucks to maintain a steady supply of materials
- Creating of purchase orders
- Upkeeps the dispatch board for field personnel to reflect updates of revenue, GPS tracking and the servicing of the clients
- Daily DMR report updating
- Assistance in financing
- Systems used are Service Titan, Linxup and Greensky
Inbound/Outbound CSR and Setup Agent for Project Services Department
Waste Management
10.2018 - 09.2021
- Maintaining and updating revenue as well as specs on clients’ profiles
- Communications between haulers as well as customers on daily patterns and drivers in route
- De-escalations of customers anticipating the arrivals or removals of dumpsters
- Upkeeping on the expenses as well as the profit the company makes within the department
- Maintaining quality assurances for customer expectations to be above expectations
- Meeting the expectations of SOX compliance
- Calling out as well as receiving calls for scheduling, ordering, and updating of dumpsters
- Filing important documents as well as bill organizing
- Project management and sending reports
- Systems used are Salesforce, Opus, Acorn and MAS
Debt Collection and Phone Operations
Law Office of Howard Lee Schiff, P.C.
05.2017 - 09.2018
- Outbound calling to customers to collect debt that accumulated for clients
- Money handling and financing pay off’s
- Filing paperwork for lawyers
- Electronically updating balances and customer information
- Phone directory between departments
- Creating new client profiles
- Front desk secretarial work, greeting guests
- System used AS-400
Ticketing Sales and customer service
Stubhub Ticketing
09.2016 - 05.2017
- Creating profiles for buying or selling tickets to events
- Proving excellent customer service
- High call volume expectations
- Date entry
- Places 100+ outbound calls to sellers
- Handling money and account information
- Managing escalations daily for major events
- System used for ticketing was directly from Stubhub.com
Dispatcher, Counter Sales and Transportation
Napa Auto Parts
01.2009 - 09.2016
- Inventory count
- Face to face sales with customers
- Direct marketing between customers and suppliers
- Responsible for taking payments and keeping track of bank deposits
- Up sales and educating customers on higher quality products versus stand
- Managed parts delivery drivers in route to clientele as well as communications between drivers and customers
- Transported parts and filled parts purchase order requests
- Inbound and outbound sales management
- System used was Napa ProLink and Napatracs
Counter sales and Closing Manager
Dunkin Donuts
04.2007 - 04.2009
- Preparation of food and house keeping
- Food sales and inventory replenishment
- Bank depositing
Education
Certification in Welding -
Goodwin University
East Hartford, CT08-2021
General Studies -
Enrico Fermi Highschool
Enfield, CT06-2008
Skills
- Microsoft Excel
- Customer and client relations
- Filing
- Database entry
- Contract agreement preparation
- Bookkeeping
- Recordkeeping
- Data organization
- Microsoft Word
- Quickbooks
Timeline
Administrative Assistant
Waste Sanitation
03.2022 - Current
Call Manager/Dispatch
Benjamin Franklin Plumbing
09.2021 - 03.2022
Inbound/Outbound CSR and Setup Agent for Project Services Department
Waste Management
10.2018 - 09.2021
Debt Collection and Phone Operations
Law Office of Howard Lee Schiff, P.C.
05.2017 - 09.2018
Ticketing Sales and customer service
Stubhub Ticketing
09.2016 - 05.2017
Dispatcher, Counter Sales and Transportation
Napa Auto Parts
01.2009 - 09.2016
Counter sales and Closing Manager
Dunkin Donuts
04.2007 - 04.2009
Certification in Welding -
Goodwin University
General Studies -
Enrico Fermi Highschool
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