Cara Wright
Jacksonville,FL
Summary
Motivated professional with a proven record of generating revenue, building relationships, managing projects from concept to completion, and designing marketing strategies. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. An adaptable leader with an ability to work independently, creating effective presentations, while developing opportunities that further establish organizational goals.
Overview
22
22
years of professional experience
Work History
Courier/Delivery Driver
Instacart & Doordash
Jacksonville, FL
05.2021 - 05.2022
- Shop groceries/products from various stores and delivered to customers
Dental Receptionist
A Better Smile Family Dentistry, P.C.
Jacksonville, FL
09.2020 - 05.2022
- Greeting patients and retrieving their information to assist them with the best dental plans available
- Retrieve patient vitals and assist in dental surgery
Customer Service Manager
Walmart Supercenter
01.2019 - 05.2020
- Audited all departments cashier’s tills, ledger balancing, balance allocation, cash drawer maintenance, returns/refunds, exchanges providing clerical support for senior management
- Investigated, resolved customer inquiries, and complaints
- Maintained employee staff training program effectively, managing work flow, time management, detailed records of store employees performance to ensure staff members were working to their potential
- Coordinated with outsourced IT company to ensure store computers and other equipment were updated properly
- Audited phone calls to ensure quality of customer service provided
- Trained, and coached employees as needed
Owner
My Fair Senior Care
01.2011 - 01.2019
- Owner of small cleaning business with 12 employees
- Developed marketing strategy increasing sales 90% using face-to-face, flyers, social media, religious organizations, acquiring contracts in retirement communities, and personal homes
- Hired, trained, monitored, and coached employees, managing productivity setting goals for time-saving
- Performance, maintaining OSHA health and safety principles
- Strong attention to detail, problem-solving
- Transported senior citizen clients to, and from Doctor appointments as needed
Account Manager
Eco Location Landscape and Design
01.2006 - 01.2011
- Account Manager for mid-sized commercial/residential landscape company supervising over 50 employees
- Handled all senior administrative functions, outgoing/incoming calls from clients, new contracts, scheduling of work orders, contract negotiation, account invoicing, client information updating, and managing internal and external business issues to ensure operational excellence
- Created marketing campaigns through social media, flyers, religious organizations, local businesses, and newspaper increasing sales by up to 30%
- Networked with vendors, competition, and clients to gain additional revenue/contracts
Project Coordinator
A Private Destination LimoZine
01.2000 - 01.2006
- Project Coordinator for local leisure transportation, executive protection company, handling scheduling, time management, contract negotiation, and other day-to-day activities of 25 drivers, and 6 executive protection personnel
- Processed new customer service reservations, work orders, request using financial software for all accounts payable invoices
- Payroll, keeping detailed reports/records of all clients, and uploading into system
- Handled all assignments, and orchestrated travel routes for drivers in Florida/Georgia
- Networked with competition to help in overbooking
- Created marketing campaigns through face-to-face marketing, social media, business promotions increasing sales up to 40%
- Worked well under pressure, extremely detail-oriented, multi-tasking and meeting short deadlines, with excellent time management skills
Education
Associate of Science in Accounting - Accounting
Colorado Technical University
Associate of Science in Accounting - planning
Keiser University
Timeline
Courier/Delivery Driver
Instacart & Doordash
05.2021 - 05.2022
Dental Receptionist
A Better Smile Family Dentistry, P.C.
09.2020 - 05.2022
Customer Service Manager
Walmart Supercenter
01.2019 - 05.2020
Owner
My Fair Senior Care
01.2011 - 01.2019
Account Manager
Eco Location Landscape and Design
01.2006 - 01.2011
Project Coordinator
A Private Destination LimoZine
01.2000 - 01.2006
Associate of Science in Accounting - Accounting
Colorado Technical University
Associate of Science in Accounting - planning
Keiser University