Cara Zinkowich
Wausau,WI
Summary
Thorough Senior Analyst with over a 10-year background in Project Management. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.
Overview
22
22
years of professional experience
Work History
SENIOR ANALYST, PROJECT MGMT
LIBERTY MUTUAL INSURANCE
12.2016 - Current
- Leverage extensive project experience to design and build frameworks to drive sustainable project success
- Lead all aspects of project planning and execution including onboarding of new vendor contracts and monitoring existing vendor contracts
- Enhance customer experience by working in tandem with cross-functional teams to streamline and accelerate project timelines
- Continually advocate for continuous improvement by implementing best practices to optimize projects and processes
- Actively engage with key stakeholders to gauge priorities and scale business cases to align with organizational vision
- Conduct project meetings and communication plans with customers and provide status reports to all stakeholders
- Lead initiatives with IT to enhance Liberty Mutual SafetyNet (customer portal site)
- Troubleshoot web/IT issues as arise
- Collaborate with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness
- Improve company efficiency with the development of key performance indicators and tracking metrics
- Optimize project management, resulting in timely deliverables and improved client satisfaction rates
BUSINESS ANALYST II
LIBERTY MUTUAL INSURANCE
01.2003 - 12.2016
- Served as integral member of project team tasked with building virtual huddle board for risk control group and build standardized framework for improved workflow
- Cultivated internal partnerships with unique focus on customer experience, coordinating department activities and web development for internal and external users
- Led IT initiative to enhance Liberty Mutual SafetyNet with new features and liaised with external vendors
- Maintained content on Risk Control myLiberty site and Liberty Mutual SafetyNet site
- Utilized Adobe SiteCatalyst to analyze data for Liberty Mutual SafetyNet
- Generated the computer replacement budget for Senior Management on a yearly basis
- Troubleshoot web/IT issues as department needs arise
- Provided training to new hires on specific internal systems
- Communicated with customers and consultants on a regular basis
BUSINESS ANALYST I
LIBERTY MUTUAL INSURANCE
01.2003 - 01.2006
- Developed service request forms
- Assisted with Financial Audits on quarterly basis
- Maintained equipment inventory/order new equipment
- Provided training to new hires
- Communicated with customers and consultants on a regular basis
- Performed other special projects as requested
Associate Business Analyst
Liberty Mutual Insurance
2002 - 2003
- Coordinated department meeting to include 112 employees
- Communicated with customers and consultants on a regular basis
- Assisted with Financial Audits
- Performed other special projects as requested
- Provided support to the Management Team
Lead Secretary/Executive Secretary
Liberty Mutual Insurance
1998 - 2002
- Provided administrative support to the Vice President and Directors of Customer Service Business Center Marketing
- Assisted in preparing paperwork for new hires
- Prepared Loss Control Proposals to be sent to potential customers
- Maintained equipment inventory
- Maintained confidentiality
Education
Master’s Certificate in Project Management -
THE GEORGE WASHINGTON UNIVERSITY
Online10.2017
Emergency Medical Technician Technical Diploma -
NORTHCENTRAL TECHNICAL COLLEGE
Wausau, WI12.2013
Associate in Information Technology (AIT) -
THE INSTITUTES KNOWLEDGE GROUP
Online12.2012
Associate’s Certificate in Project Management -
THE GEORGE WASHINGTON UNIVERSITY
Online09.2008
Microcomputer Certificate -
NORTHCENTRAL TECHNICAL COLLEGE
Wausau, WI12.2006
Bachelor of Science Degree in Business Administration -
UPPER IOWA UNIVERSITY
Wausau, WI08.2001
Associate of Applied Science, Administrative Assistant -
NORTHCENTRAL TECHNICAL COLLEGE
Wausau, WI05.1995
Skills
- Microsoft Office Suite
- Stakeholder Communication
- Client Relationship Management
- Project Management
- Team Collaboration and Leadership
- Technical Support
- Demonstrate resourceful and self-reliance
Timeline
SENIOR ANALYST, PROJECT MGMT
LIBERTY MUTUAL INSURANCE
12.2016 - Current
BUSINESS ANALYST II
LIBERTY MUTUAL INSURANCE
01.2003 - 12.2016
BUSINESS ANALYST I
LIBERTY MUTUAL INSURANCE
01.2003 - 01.2006
Associate Business Analyst
Liberty Mutual Insurance
2002 - 2003
Lead Secretary/Executive Secretary
Liberty Mutual Insurance
1998 - 2002
Master’s Certificate in Project Management -
THE GEORGE WASHINGTON UNIVERSITY
Emergency Medical Technician Technical Diploma -
NORTHCENTRAL TECHNICAL COLLEGE
Associate in Information Technology (AIT) -
THE INSTITUTES KNOWLEDGE GROUP
Associate’s Certificate in Project Management -
THE GEORGE WASHINGTON UNIVERSITY
Microcomputer Certificate -
NORTHCENTRAL TECHNICAL COLLEGE
Bachelor of Science Degree in Business Administration -
UPPER IOWA UNIVERSITY
Associate of Applied Science, Administrative Assistant -
NORTHCENTRAL TECHNICAL COLLEGE
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