Cara Brown
Olive Branch,MS
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
8
8
years of professional experience
Work History
Personal Care Assistant
Help At Home Health Care
Olive Branch, MS
11.2024 - 03.2025
- Supported clients in daily living tasks to enhance independence and comfort.
- Tracked and recorded client health information to facilitate prompt communication with healthcare providers
- Interacted with clients through engaging conversations, socialization, and activities while delivering personal care support.
- Provided assistance with dressing, grooming, meal preparation, and reminders for medication.
Medical Receptionist
Bmg Family Physician Group
Memphis, TN
05.2022 - 10.2022
- Entered and updated patient data utilizing electronic medical record systems.
- Coordinated patient scheduling, check-in, check-out, and payment processes for billing.
- Reviewed patient insurance information and health history to keep records current.
- Assisted patients in completing necessary medical forms and documentation.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations and office policies.
- Managed a multi-line phone system and greeted patients warmly.
- Provided compassionate customer service to foster a welcoming environment for patients and their families.
Administrative Assistant
Budweiser
Olive Branch, MS
12.2021 - 02.2022
- Oversaw communications and correspondence, ensuring professionalism in all interactions.
- Developed organized filing systems to support efficient document retrieval.
- Facilitated collaboration among teams to enhance administrative processes and optimize workflows.
- Managed multi-line phone system operations, ensuring efficient call routing and message delivery to staff.
- Delivered exceptional customer service by promptly addressing client inquiries and resolving concerns.
- Executed negotiations with vendors to optimize office supply costs through strategic bulk purchase agreements.
Assistant Store Manager
Wonderfully Made Beauty Supply
Olive Branch, MS
11.2018 - 05.2020
- Assisted in managing inventory levels to improve stock replenishment processes and minimize shortages.
- Supported cash register operations to maintain accurate transactions and balance daily cash drawers.
- Aided in managing opening and closing tasks while suggesting improvements for daily efficiency.
- Contributed to enhancing store presentation for better sales by keeping it clean and arranging merchandise strategically.
- Handled credit and debit card payments and provided appropriate change for cash transactions.
- Cultivated a loyal customer base through personalized interactions to boost repeat visits.
- Addressed customer concerns in collaboration with management to enhance overall customer satisfaction ratings.
Key Holder
Dollar General
Olive Branch
07.2017 - 10.2018
- Supported customers in selecting products to improve shopping experience and satisfaction.
- Operated cash register to manage transactions and facilitate smooth checkout process.
- Performed opening and closing tasks to maintain security and care for store assets.
- Addressed customer inquiries swiftly to strengthen loyalty through clear communication and problem resolution.
- Handled customer complaints effectively to boost satisfaction and retention.
Education
High School Diploma -
Concorde Career College
Southaven, MS07-2022
High School Diploma -
Benjamin Hooks Academy
Memphis, TNSkills
- Medical office administration
- Companionship
- First aid and CPR
- Adaptable under pressure
- Front desk operations
- Appointment scheduling
- Telephone etiquette
- Medical terminology
- Patient scheduling
- HIPAA compliance
- Insurance verification
- Payment collection
- Customer service
- Cash handling
- Bank deposits
- Daily reporting
Timeline
Personal Care Assistant
Help At Home Health Care
11.2024 - 03.2025
Medical Receptionist
Bmg Family Physician Group
05.2022 - 10.2022
Administrative Assistant
Budweiser
12.2021 - 02.2022
Assistant Store Manager
Wonderfully Made Beauty Supply
11.2018 - 05.2020
Key Holder
Dollar General
07.2017 - 10.2018
High School Diploma -
Concorde Career College
High School Diploma -
Benjamin Hooks Academy