Cara L. Hayes

Accomplished experienced professional with expertise established by management of complex caseloads connecting clients to resources. Proven ability to build and maintain productive relationships with patients, insurance plans, and healthcare providers. Skilled in analyzing and anticipating client needs, facilitating compassionate correspondence, and providing relationship management for the execution of patient-centered care.

Proven record of success in client correspondence implementing program requirements for personalized case management with detailed accuracy illustrating skilled knowledge of industry standards.

Given unique opportunity to transfer to a new case manager position facilitating direct care with patients.

I received a bonus for being the top of the company case managers and was also offered a position for another program.