Cardee Gold
Las Vegas,NV
Summary
Seasoned Remote Customer Service Representative with 5 years of experience in customer support and claims examination. Expertise in insurance verification, claim denial review, and disaster relief assistance. Seeking a Remote Customer Service Representative role to leverage problem-solving skills and exceptional customer care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Facilities Operations Specialist
Life Time
Las Vegas, NV
03.2024 - 06.2024
- Maintained high standards of hygiene and cleanliness throughout the facility to ensure a safe and welcoming environment for patrons
- Addressed and resolved sanitation issues promptly, contributing to the overall customer satisfaction and health compliance
Remote Customer Service Representative
Foundever
Las Vegas, NV
11.2023 - 02.2024
- Communicated effectively with mortgage companies and credit unions to verify and confirm insurance coverage for clients
- Processed and dispatched ID cards, invoices, and replacement cost letters to ensure timely delivery and customer satisfaction
- Provided accurate proof of insurance documentation to stakeholders, upholding company's service standards and client expectations
Remote Claims Examiner
TTEC
Las Vegas, NV
03.2023 - 08.2023
- Reviewed and analyzed denied claims to identify errors or discrepancies, ensuring adherence to industry standards and regulatory requirements
- Facilitated the reassessment and correction of claim determinations to uphold customer satisfaction and maintain compliance with financial policies
Remote Customer Service Representative
TTEC
Las Vegas, NV
10.2022 - 02.2023
- Assisted individuals affected by natural disasters by providing timely account information and status updates, ensuring they received necessary support
- Facilitated enrollment into disaster relief programs, enhancing community recovery efforts
Machine Operator
H&H Enterprises
Las Vegas, NV
08.2022 - 10.2022
- Managed equipment operations to fabricate quality cup products, ensuring adherence to established production standards
- Assisted in the coordination of shipping logistics to streamline the distribution process
Material Handler
TemperPack
North Las Vegas, NV
05.2022 - 08.2022
- Efficiently packaged and prepared products for distribution, ensuring adherence to quality standards and protocols
- Accurately labeled shipments, contributing to the maintenance of an organized and efficient shipping process
Remote Customer Service Representative
24-7 Intouch
Las Vegas, NV
08.2021 - 10.2021
- Provided high-quality customer support by addressing and resolving diverse customer inquiries and concerns, ensuring customer satisfaction and loyalty
- Maintained consistent service levels during high-volume periods, effectively managing multiple customer requests simultaneously
Security Officer
Wess Security
Las Vegas, NV
02.2020 - 03.2020
- Ensured the safety of attendees by implementing comprehensive security measures at various events
- Responded to and resolved security incidents promptly, maintaining a secure and protected environment
Interviewer
IHR Research
Las Vegas, NV
04.2019 - 05.2019
- Conducted outbound calls to gather data through structured surveys
- Compiled and reported survey results, ensuring accuracy in data collection
Event Flagger
Spplus (SP+)
Las Vegas, NV
12.2018 - 02.2019
- Managed vehicular flow to ensure organized parking and safe egress during events
- Facilitated efficient vehicle navigation to designated areas, enhancing attendee satisfaction
Stocker/Cashier
DDS Discount
Las Vegas, NV
03.2018 - 07.2018
- Efficiently managed inventory and maintained orderly stockroom conditions, ensuring product availability and accessibility for customers
- Cross-trained and provided support in various roles including cashier, sales floor assistance, and fitting room coordination to enhance the overall shopping experience
Event Security Guard
CSC Security
Las Vegas, NV
05.2017 - 10.2017
- Maintained a secure environment for event attendees, addressing potential hazards and ensuring adherence to safety protocols
- Provided vigilant surveillance and incident response to uphold the integrity of the venue's security measures
Security Officer
Protect Security
Las Vegas, NV
12.2016 - 06.2017
- Maintained facility security by conducting thorough checks to verify that all access points were properly secured
- Coordinated staff schedules to ensure uninterrupted security coverage and adherence to break schedules
Security Officer
SOA Security
Las Vegas, NV
03.2017 - 05.2017
- Conducted comprehensive area surveillance to maintain a secure environment
- Responded to potential security threats with appropriate measures to prevent incidents
Security Officer
Century Security Inc
Las Vegas, NV
03.2016 - 11.2016
- Maintained a secure environment for various events, ensuring safety protocols were adhered to without incident
- Managed access control, performing identification checks and monitoring entry points to prevent unauthorized access
Security Officer
Security Unlimited
Las Vegas, NV
02.2016 - 03.2016
- Conducted regular patrols to maintain a secure environment, verifying the integrity of access points and the placement of products
- Monitored premises to prevent unauthorized access, ensuring the safety of company assets
Warehouse Associate
POP Fit Clothing
Las Vegas, NV
11.2020
- Accurately processed customer orders to ensure timely dispatch and delivery
- Managed packaging and shipment operations, maintaining a high standard of accuracy and efficiency
Sales Representative
Savers/Value Village
01.2015
- Consistently provided exceptional customer service, effectively managed merchandise displays, and maintained store cleanliness, resulting in a positive shopping experience at Savers/Value Village
Education
High School Diploma - General Education
Basic High School
Las Vegas, NV11.2015
Skills
- Customer Service
- Retail Sales
- Security
- Cashier
- Stock
- Crowd Management
- Metal Detectors
- Patrolling
- Call Center
- Computer Skills
- Data Entry
- Typing
- Windows
- Cash Handling
- Driving
- Customer Support
- Account Management
- Order Fulfillment
- Conflict Management
- Medical Terminology
- Software Troubleshooting
- Telecommunication
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Medical Scheduling
- Mac OS
- Office Experience
- Medical Coding
- Materials Handling
- Operating Systems
- Manufacturing
- Assembly
- Pallet Jack
- Order Picker
- Phone Etiquette
- Communication Skills
- IOS
- Hospitality
- Canvassing
- Digital Communication
- Time Management
- Self Motivation
- Independence
- Technical Support
- Organizational Skills
- Team Player
- Remote Collaboration
- Decision Making
- Inbound and Outbound Calling
- Product Knowledge
- Data Collection
- Information Security
- Recordkeeping strengths
- Customer Relations
- Building rapport
- Call center procedures
- Critical Thinking
- Live chat support
- Call center experience
Certification
Driver's License
Timeline
Facilities Operations Specialist
Life Time
03.2024 - 06.2024
Remote Customer Service Representative
Foundever
11.2023 - 02.2024
Remote Claims Examiner
TTEC
03.2023 - 08.2023
Remote Customer Service Representative
TTEC
10.2022 - 02.2023
Machine Operator
H&H Enterprises
08.2022 - 10.2022
Material Handler
TemperPack
05.2022 - 08.2022
Remote Customer Service Representative
24-7 Intouch
08.2021 - 10.2021
Warehouse Associate
POP Fit Clothing
11.2020
Security Officer
Wess Security
02.2020 - 03.2020
Interviewer
IHR Research
04.2019 - 05.2019
Event Flagger
Spplus (SP+)
12.2018 - 02.2019
Stocker/Cashier
DDS Discount
03.2018 - 07.2018
Event Security Guard
CSC Security
05.2017 - 10.2017
Security Officer
SOA Security
03.2017 - 05.2017
Security Officer
Protect Security
12.2016 - 06.2017
Security Officer
Century Security Inc
03.2016 - 11.2016
Security Officer
Security Unlimited
02.2016 - 03.2016
Sales Representative
Savers/Value Village
01.2015
High School Diploma - General Education
Basic High School
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