Cardon Jones
Avondale,Arizona
Summary
Accomplished Director of Claims Support at Knight-swift Transportation Holdings Inc., adept in strategic planning and people management. Enhanced team performance and customer satisfaction through innovative strategies, leading to significant operational improvements. Skilled in negotiation and team leadership, consistently fostering professional growth and operational excellence.
Overview
16
16
years of professional experience
Work History
Director of Claims Support
Knight-swift Transportation Holdings Inc.
08.2022 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Multi-Line Claims Manager
Knight-swift Transportation Holdings Inc.
01.2019 - 08.2022
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
Multi-Line Claims Adjuster
Knight Transportation
02.2014 - 01.2019
- Coordinated with external vendors such as appraisers, adjusters, and contractors to obtain accurate assessments of losses and repairs needed.
- Analyzed claims data for trends and patterns, identifying potential areas for improvements in underwriting guidelines or risk management strategies.
- Negotiated fair settlements with policyholders and claimants, protecting the interests of both the insurance company and customers.
- Conducted field investigations for complex property damage cases, identifying fraudulent activities and uncovering hidden damages.
Cargo Claims Manager
Knight Transportation
10.2008 - 02.2014
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
Education
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZHigh School Diploma -
Tolleson Union High School
Tolleson, AZ05.2000
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Team Management
- Creativity and Innovation
- Strategies and goals
- Budget Management
- Staff Development
- Negotiation
- Contract and Vendor Management
- Hiring and Retention
- Financial Reporting
- Team Leadership
- Customer Service
- Performance Evaluation and Monitoring
Timeline
Director of Claims Support
Knight-swift Transportation Holdings Inc.
08.2022 - Current
Multi-Line Claims Manager
Knight-swift Transportation Holdings Inc.
01.2019 - 08.2022
Multi-Line Claims Adjuster
Knight Transportation
02.2014 - 01.2019
Cargo Claims Manager
Knight Transportation
10.2008 - 02.2014
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Tolleson Union High School
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