Carei Watson
Cary,NC
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
StarTek
Cary, NC
08.2024 - 04.2025
- Handled client inquiries and resolved issues from home office.
- Initiated gas service for new clients.
- Terminated gas service for clients.
- Facilitated service transfer for customers relocating to a new address.
- Updated account details including name, phone number, and mailing address.
- Took payments for bill and deposits for commercial accounts
- Participated in team meetings using Teams and training sessions.
- Used Css
- Used Cite
- Used finesse
Customer Service Representative
ACS Services
Cary, NC
10.2007 - 07.2008
- Answered constant flow of customers calls with minimal wait time
- Responded to customers request for products, services, and company information.
- Processed customer service orders promptly to increase customer service satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Participated in teams meetings and training sessions.
Sales Associate
Macys Department Store
Raleigh, North Carolina
09.2006 - 01.2007
- Used technology resources to assist customers in locating and selecting items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Food Service Worker
Jersey Mike's Subs
Garner, North Carolina
02.2006 - 09.2006
- Assembled and served meals according to specific guest requirements.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Education
High School Diploma -
Sleepy Hollow High School
Sleepy Hollow, NY06-2005
Skills
- Skilled in Addressing Customer Complaints
- Meeting Organization
- Client Account Management
- Customer Service Experience
- Efficient Typing Ability
- Accurate Order Fulfillment
- CSS
- Microsoft, Power point, Excel
- Teams
- Telephone Payment Management
- Professional telephone demeanor
- Task Prioritization
- Collaborative Team Player
Timeline
Customer Service Representative
StarTek
08.2024 - 04.2025
Customer Service Representative
ACS Services
10.2007 - 07.2008
Sales Associate
Macys Department Store
09.2006 - 01.2007
Food Service Worker
Jersey Mike's Subs
02.2006 - 09.2006
High School Diploma -
Sleepy Hollow High School