TYRONEKA WATKINS
Houston,TX
Overview
10
10
years of professional experience
Summary
Dynamic professional with a strong work ethic and a proven track record of engaging with an international customer base. Equipped with training in project and time management, alongside extensive knowledge of service delivery and exceptional multitasking capabilities. Dedicated to fostering professional relationships with clients to enhance profitability and drive impactful business results. Passionate about leveraging skills to contribute to organizational success in a fast-paced environment.
Work History
Customer Service Representative
S4 Communications
Houston, TX
02.2019 - Current
- Analyzed customer feedback and established solutions to maintain high levels of satisfaction and meet customer expectations.
- Streamlined call handling processes to effectively address customer needs while minimizing wait times.
- Conducted customer feedback collection and executed strategic process changes to elevate overall customer satisfaction levels.
- Delivered outstanding customer service to every client, fostering a friendly environment and leveraging comprehensive understanding of offerings.
- Implemented agile methodologies to embrace and positively address rapid changes in operations.
- Educated customers regarding product terminology and features to foster improved customer satisfaction and drive sales.
- Managed and updated customer account information across various systems to maintain data integrity.
- Managed over 30 calls a day
- Resolved customer inquiries via multiple communication channels, ensuring timely and accurate responses.
- Trained new hires on customer service protocols and company policies, fostering consistent service delivery standards.
Ticket Agent
Greyhound Bus Station
Houston, TX
06.2017 - 01.2019
- Coordinated travel check-in adjustments, resolved passenger inquiries, and processed payments to ensure a seamless travel experience.
- Evaluated issues, interpreted information, and proposed strategic solutions to address complex problems.
- Surpassed performance targets through efficient prioritization of tasks and commitment to excellence.
- Advised guests on diverse packages and amenities to enhance their stay and meet specific accommodation needs.
- Cultivated a welcoming environment by providing attentive customer service and utilizing active listening techniques to address individual needs.
- Assisted customers with ticket purchases and travel inquiries, ensuring satisfaction and clarity.
- Processed ticket transactions using point-of-sale systems efficiently and accurately.
Customer Service Cashier
Walmart
Houston, TX
03.2016 - 07.2017
- Oversaw self-checkout systems, ensuring smooth operation and timely assistance when needed.
- Communicated current store promotions and highlighted sales opportunities to enhance customer experience.
- Performed systematic counting of cash drawers at shift start and end to maintain operational integrity and prevent discrepancies.
- Managed cash card and check transactions, ensuring accurate completion of customer purchases.
- Assisted customers in completing purchases. Guided customers in locating items. Supported customers in enrolling in reward programs.
- Managed point-of-sale systems to ensure swift and accurate customer transaction processing.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
Education
High School Diploma -
Andy Dekaney High School
Houston, TX05.2016
Skills
- Skilled in utilizing resources
- Logical evaluation
- Focused listening
- Service excellence
- Data entry
- Client interaction proficiency
- Skilled in addressing customer complaints
- Conflict resolution skills
- Client relations
- Customer satisfaction measurement
- Timely follow-up communication
- Call management
Good listening skills
Complaint resolution
Fast Pace learner
Personal Information
Title: Customer Service Rep
Timeline
Customer Service Representative
S4 Communications
02.2019 - Current
Ticket Agent
Greyhound Bus Station
06.2017 - 01.2019
Customer Service Cashier
Walmart
03.2016 - 07.2017
High School Diploma -
Andy Dekaney High School