Jada Amaya
Vail,AZ
Summary
Professional with experience in customer support and technical troubleshooting, adept at managing multiple communication channels including phone calls, emails, and messaging platforms. Demonstrated ability to document interactions thoroughly while employing active listening skills to address customer inquiries effectively. Familiarity with CRM platforms has facilitated efficient resolution of client issues, contributing to improved service delivery. Proven track record in quality control within manufacturing processes, ensuring compliance with specified parameters and resolving problems promptly.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Tag med staffing
New York, New York
04.2025 - 03.2026
- Answered incoming calls and emails for healthcare staffing clients and candidates.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assist customer during phone calls from home with troubleshooting there apps and assisting them on login there accounts
- Answer multiple platforms at once such as emails phone calls, teams and other platforms
- Documenting , all interactions, keeping notes and documenting all resolved steps completed.
- Learning and use de-escalation skills to solve problems and to understand a customer's needs
- Familiar with using CRM platforms
Validation Technician
Intel
Chandler, Arizona
10.2023 - 02.2024
- Monitored product performance throughout the entire manufacturing process ensuring that specified parameters are met at each stage of production.
- Performed troubleshooting activities when needed in order to resolve problems quickly and accurately.
- Pull product for engineers when there away
Process Technician
Lawrence semiconductor research laboratory
Tempe, Arizona
10.2022 - 09.2023
- Operated wafer processing equipment in Lawrence semiconductor research laboratory cleanroom
- Monitored , etch, and deposition runs for process stability
- Prepared semiconductor materials following cleanroom safety and contamination controls
- Recorded process data and maintained SOP compliance in research lab
- Troubleshot equipment issues during wafer fabrication and test cycles
- Coordinated with engineers on process changes and sample handling
- Conducted regular inspections of machinery components to ensure they were functioning properly.
- Monitored production processes for compliance with safety regulations, environmental requirements, and operational standards.
- Analyzed all processes and identified all fundamental issues and assisted in appropriate resolutions.
Fab Technician
Infineon Technologies
Mesa, Arizona
06.2020 - 07.2022
- Operated Infineon cleanroom fab equipment for semiconductor wafer processing.
- Monitored process parameters
- Inspected wafers for defects using microscopes and visual standards.
- Followed Infineon safety, ESD, and contamination control procedures.
- Load and unload reactors from start to finish
- Assist with process improvements and meet standards quality inspection
- Test freshly finished wafers for defects
Kitting
ZF Automotive
Mesa, Arizona
04.2020 - 06.2020
- Kitted automotive parts for ZF Automotive production lines
- Pulled components from inventory using work orders and scanner systems
- Verified part numbers, quantities, and packaging against kitting sheets
- Coordinated with warehouse staff and assemblers on urgent material needs
- Operated pallet jacks to move kits throughout ZF Automotive facility
- Maintained a clean work environment by adhering to 5S principles.
Key Holder
Dollor General
Scottsbluff, Nebraska
04.2019 - 04.2020
- Opened and closed Dollar General store using key holder procedures.
- Monitored front end operations and supported cashier coverage.
- Processed sales transactions at register and handled customer payments.
- Restocked shelves and maintained clean, organized sales floor.
- Resolved customer questions and provided friendly service.
- Completed cash handling, safe counts, and closing paperwork.
Caregiver
Our loving hands
Glendale, Arizona
08.2018 - 07.2019
- Assisted clients with bathing, dressing, and daily hygiene at Our loving hands.
- Prepared meals and snacks following client preferences and care plans.
- Maintained clean living spaces and sanitized personal care areas.
- Documented care notes and communicated updates with Our loving hands team.
- Followed care plan and directions.
Cashier
Del Taco
Phoenix, Arizona
08.2016 - 08.2018
- Greeted guests and took counter orders with friendly service
- Resolved guest questions and redirected concerns to team leads
- Refilled condiment stations and maintained clean front counter areas
- Performed other duties as assigned by management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Record customer orders and repeat them back in a clear understandable manner to minimize errors
Loader
UPS
Phoenix, AZ
10.2017 - 01.2018
- Loaded packages onto UPS trailers following safety procedure.
- Sorted incoming parcels by destination using UPS scanning and labeling systems.
- Checked package condition and reported damaged freight to supervisors.
- Stacked and organized shipments to maximize trailer space and stability.
Education
Ronald C Bauer Medical Arts High School
Phoenix, AZSkills
Customer-focused professional with experience in customer support and technical troubleshooting across various communication channels Skilled in documenting interactions and utilizing active listening to address inquiries effectively Knowledge of CRM platforms enhances issue resolution and service delivery Experienced in quality control within manufacturing, ensuring compliance and prompt problem resolution
Customer-focused professional with experience in customer support and technical troubleshooting across various communication channels Skilled in documenting interactions and utilizing active listening to address inquiries effectively Knowledge of CRM platforms enhances issue resolution and service delivery Experienced in quality control within manufacturing, ensuring compliance and prompt problem resolution
Timeline
Customer Service Representative
Tag med staffing
04.2025 - 03.2026
Validation Technician
Intel
10.2023 - 02.2024
Process Technician
Lawrence semiconductor research laboratory
10.2022 - 09.2023
Fab Technician
Infineon Technologies
06.2020 - 07.2022
Kitting
ZF Automotive
04.2020 - 06.2020
Key Holder
Dollor General
04.2019 - 04.2020
Caregiver
Our loving hands
08.2018 - 07.2019
Loader
UPS
10.2017 - 01.2018
Cashier
Del Taco
08.2016 - 08.2018
Ronald C Bauer Medical Arts High School