Caren Cooper
,RN
Emerald Isle,NC
Summary
Clinical Supervisor proficient at multitasking, focused on patient centered care using best practice as well as providing education, instruction, encouragement to patients, caregivers and interdisciplinary team. Experienced triage nurse able to educate patients and professionally communicate with providers to achieve goals. Excels at case management, clinical oversight and staff training. Experienced RN offering years of clinical, administrative and patient care experience. Significant leadership background directing multidisciplinary healthcare teams to achieve patient care objectives. Patient-focused RN with years of experience and success in delivering outstanding care to patients.
Overview
8
8
years of professional experience
Work History
Clinical Manager
Centerwell Home Health
04.2021 - Current
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback. Completed annual supervisory visits with professional clinicians (Nursing, Physical Therapy, Speech therapists, and Occupational Therapy.)
- Provided On call triage for patients, families, and home health staff in the field. Communicating results of calls with providers and advocating for patient needs. Accurately documenting in EHR triage notes and orders, while communicating with patient case manager an home health care team.
- Provide ongoing case management to patients to implement appropriate treatment plans, using best practice, and maximize utilization of services needed to achieve optimal outcomes for patients.
- Facilitate hiring of qualified Home Health personnel by interviewing applicants and making recommendations for employment.
- Developed and adjusted work schedules for all staff. Manage PTO schedules, utilizing PRN staff to fill voids when needed..
- Acting Branch director delegate, performing Branch director duties in the absence of the Branch director.
- Accepting and declining Home Health referrals, scheduling Starts of Care for Nursing, PT, ST by communicating with hospital case managers, physician offices, rehab facilities, and Assisted Living facilities.
RN Case Manager
Amedysis Hospice
02.2017 - 11.2020
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, wound care, medications and changes in patient status.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Responded promptly and professionally to patient and family questions and concerns.
- Provided triage and on call services to our patient population during working hours and when on call.
Operating Room RN
Vidant Beaufort
08.2015 - 09.2017
- Prepped operating rooms to comply with environmental asepsis standards.
- Provided direct support to surgical team during procedures.
- Advocated for and strived to protect health, safety, and rights of patient.
- Collected, labeled and transported specimens and delivered to lab for testing.
- Provided effective bedside care to patients before and after procedures to deliver comfort.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Integral part of a dynamic emergent surgical call team, handling after hour and weekend surgical emergencies.
- Administering medications, verify consents, provide patient and family education, update families during surgical procedures.
- Working beside surgeons, anesthesia, recovery, submitting orders, lab requests.
Education
Associate of Applied Science - Nursing
Beaufort Community College
Washington, NC05.2015
Bachelor of Science - Animal Sciences
State University of New York At Cobleskill
Cobleskill, NY05.1995
Associate of Science - Equine Science
State University of New York
Cobleskill05.1993
Skills
- Clinical Operations Planning/ Assistant Director
- Triage management, patient needs, prioritizing and making recommendations while providing education and emotional support to patient and family
- Case Report Management
- Exceptional Patient Care
- Organizing Staff Schedules/ Resource Managment
- Clinical Instruction
- Meeting Participation
- Emergency Situational Awareness
- Nursing Protocols
- Medical Procedure Knowledge
- Patient Health Education
- Team Management
- Effective Communication
- Direct Patient Care
- Unit Leadership
- Best Clinical Practice
- Case Management
- Triage Calls From Patients and Clinicians
- Guidance for triaging patients to clinicians in the field
- Patient Education
- Professional Clinician Supervision
- Exceptional patient care and customer service
Timeline
Clinical Manager
Centerwell Home Health
04.2021 - Current
RN Case Manager
Amedysis Hospice
02.2017 - 11.2020
Operating Room RN
Vidant Beaufort
08.2015 - 09.2017
Associate of Applied Science - Nursing
Beaufort Community College
Bachelor of Science - Animal Sciences
State University of New York At Cobleskill
Associate of Science - Equine Science
State University of New York
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