Caren Johnston
Marshallville,GA
Summary
Dynamic nursing leader with extensive experience at Houston Healthcare, recognized for enhancing patient satisfaction through effective interdisciplinary collaboration and quality improvement initiatives. Proven track record in regulatory compliance and budget management, fostering a compassionate environment while guiding teams to achieve clinical excellence and operational efficiency.
Overview
45
45
years of professional experience
Work History
Director of Nursing
Houston Healthcare
10.2022 - Current
- Participates in the length-of-stay team meetings to discuss patient status, census changes, and complaints or concerns.
- Ensures regulatory compliance by staying current on industry standards and updating policies accordingly.
- Performs rounds to observe care and interview staff, residents, and families.
- Monitors and evaluates Nurse Managers and House Supervisors' performance, providing feedback and guidance to support standards of care.
- Built positive working relationships with physicians and staff to support seamless healthcare operations.
- Serves as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
- Implemented interdisciplinary rounding practices to streamline communication among healthcare providers involved in patient care.
- Increased patient satisfaction scores by fostering a compassionate and supportive environment within the nursing department.
Nurse Manager Outpatient Surgery
Houston Healthcare
10.2021 - 10.2022
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
Nurse Manager 2 Main
Houston Healthcare
10.2020 - 10.2021
- Conducted performance evaluations and provided constructive feedback to support the professional growth of nursing staff members.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
Supervisor
The Oaks Nursing Home
09.2015 - 10.2021
- Oversaw weekend operations of the facility, ensuring smooth workflow and timely completion of tasks.
Case Manager /Hospice Admissions Nurse
Compassus Hospice
12.2017 - 10.2020
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies based on evolving circumstances or new information.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Nurse Manager
Family Health Center Navicent Health
02.2015 - 08.2017
- Successful application submission to achieve Patient-Centered Medical Home Level 3 Recognition through NCQA.
- ACO MSSP Track 3 - clinical quality measures met
- Coordinated and actively participated in conversion to DNV ISO 9001.
- Meaningful Use - actively worked with physicians and clinical staff to meet all measures.
- HEDIS Quality Measures - actively worked with the Clinical HEDIS Practice Advisor to develop an action plan to increase scores.
- Acquired funding for the Retinal Imaging Cameras ($26,000)and implementation of fundoscopic exams for the diagnostic service line.
Admissions Coordinator/Hospital Liaison/Bus Dev
Pine Pointe Hospice and Palliative Care
02.2012 - 02.2015
Transitional Care Unit (TCU) Manager
Medical Central of Central Georgia
06.2010 - 07.2012
Admissions Coordinator/Hospital Liaison/Bus. Dev.
Hospice of Central Georgia
06.2004 - 06.2010
DON/House Supervisor/Nurse Manager
Peach Regional Medical Center
01.1980 - 06.2004
- Over a period of 24 years, I worked in all areas of the hospital, fulfilling the roles of Charge Nurse, Manager, House Supervisor, and DON. The departments include Surgical Services (perioperative, endoscopy, IV therapy), Urgent Care, Emergency Room, Labor and Delivery, Infection Control, Case Management, Discharge Planning, Quality Management, and Swing Bed.
Education
Bachelor of Science - Nursing
Georgia College And State University
Milledgeville, GA05.1990
Associate of Science - Nursing
Middle Georgia College
Cochran, GA05.1980
Skills
- Regulatory compliance
- Quality improvement
- Budget management
- Clinical performance evaluation
- Patient satisfaction
- Effective communication
- Interdisciplinary collaboration
- Leadership and guidance
- Strong work ethic
Timeline
Director of Nursing
Houston Healthcare
10.2022 - Current
Nurse Manager Outpatient Surgery
Houston Healthcare
10.2021 - 10.2022
Nurse Manager 2 Main
Houston Healthcare
10.2020 - 10.2021
Case Manager /Hospice Admissions Nurse
Compassus Hospice
12.2017 - 10.2020
Supervisor
The Oaks Nursing Home
09.2015 - 10.2021
Nurse Manager
Family Health Center Navicent Health
02.2015 - 08.2017
Admissions Coordinator/Hospital Liaison/Bus Dev
Pine Pointe Hospice and Palliative Care
02.2012 - 02.2015
Transitional Care Unit (TCU) Manager
Medical Central of Central Georgia
06.2010 - 07.2012
Admissions Coordinator/Hospital Liaison/Bus. Dev.
Hospice of Central Georgia
06.2004 - 06.2010
DON/House Supervisor/Nurse Manager
Peach Regional Medical Center
01.1980 - 06.2004
Bachelor of Science - Nursing
Georgia College And State University
Associate of Science - Nursing
Middle Georgia College
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