Hi, I’m
Caren Mares
Assistant General Manager
Denver,CO
Summary
Dedicated customer service professional with over 6 years of management experience and a proven track record in visitor experience and team leadership. Skilled in creating memorable customer experiences, implementing efficient operational strategies, and resolving high-level customer service issues. Excels at training and mentoring staff while maintaining a positive, solution-oriented approach in fast-paced environments.
Overview
10
years of professional experience
Work History
Panera BreadDenver, CO
Assistant General Manager- People Specialist
06.2023 - Current
Job overview
- Oversee daily operations of a high-volume location serving 500+ daily customers
- Execute company safety policies and serve as primary contact during emergency situations
- Conduct staff training sessions and performance evaluations to maintain service excellence
- Collaborate with general manager on staff scheduling, inventory management, and operational planning
- Maintain comprehensive knowledge of menu offerings and promotions to effectively inform staff and customers
- Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning
- Hire and train new team members while keeping existing team members motivated, energized, and engaged
Panera BreadDenver, CO
Team Manager
08.2019 - 06.2023
Job overview
- Led and supervised a team of 20+ employees, ensuring exceptional customer service and positive visitor experiences
- Managed crowd flow during peak hours by implementing efficient operational strategies
- Resolved complex customer service issues while maintaining professionalism and a solution-oriented approach
- Trained, mentored, and developed new team members, creating a knowledgeable and well-informed staff
- Coordinated staff scheduling and break coverage to ensure optimal customer service at all times
- Functioned as Manager on Duty, handling opening and closing procedures and emergency protocols
- Tracked and analyzed customer feedback to continuously improve service quality
- Maintained inventory levels and organized resources to ensure operational efficiency
Panera BreadDenver, CO
Cashier/Team Lead Trainer
05.2016 - 08.2019
Job overview
- Trained and mentored new team members using positive and encouraging techniques
- Developed and implemented customer service best practices for front-of-house operations
- Maintained stability under pressure while efficiently handling multiple customer requests
- Operated point-of-sale systems with high accuracy while providing excellent customer service
- Worked flexible schedules including evenings, weekends, and holidays to meet business needs
- Collected and responded to customer feedback to enhance visitor experience
Sharpshooter ImagingDenver, CO
Retail Sales Associate/Photographer(Seasonal)
06.2016 - 08.2016
Job overview
- Created memorable experiences for visitors through personalized service and attention to detail
- Responded immediately to guest requests, expectations, and needs
- Collaborated with team members to achieve company goals and enhance visitor satisfaction
- Managed customer flow during high-volume periods at a popular Denver tourist attraction
Dave and BustersDenver, CO
Customer Service Associate
02.2015 - 06.2016
Job overview
- Provided timely and accurate service in a fast-paced entertainment environment
- Managed wait times and visitor flow during peak periods
- Communicated effectively with guests, team members, and managers
- Identified and resolved customer issues promptly and professionally
- Maintained organization and security of merchandise in all areas
Education
Beaufort County Adult EducationBluffton
GED
08.2013 - 08.2013
Skills
Visitor Experience Management
Team Leadership & Development
Crowd Management & Operational Efficiency
Customer Service Problem Resolution
Staff Training & Mentoring
Microsoft Office Suite (Word, Excel, Outlook, Teams)
Adaptability & Flexibility
Emergency Response & Safety Protocols
Communication & Interpersonal Skills
Timeline
Assistant General Manager- People Specialist
Panera Bread
06.2023 - Current
Team Manager
Panera Bread
08.2019 - 06.2023
Retail Sales Associate/Photographer(Seasonal)
Sharpshooter Imaging
06.2016 - 08.2016
Cashier/Team Lead Trainer
Panera Bread
05.2016 - 08.2019
Customer Service Associate
Dave and Busters
02.2015 - 06.2016
Beaufort County Adult Education
GED
08.2013 - 08.2013