Summary
Overview
Work History
Education
Skills
References
Activities
Timeline
Generic
CAREN M. NIEVES

CAREN M. NIEVES

Oswego,IL

Summary

To obtain a customer service position that enables me to make a positive contribution to the company by utilizing my skills to their fullest potential.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

34
34
years of professional experience

Work History

Customer Service Representative

Crate & Barrel
Aurora, USA
08.2022 - 12.2022
  • Help customers with their general problems.
  • Provide support and assistance to customers who have problems with the service.
  • Double-check promotions and discount policies, as well as follow up on money transfers and customer debts.
  • Provide customers with information about their charges.
  • Deal with customer complaints about products or issues with supermarket items.
  • Supplying information in accordance with customers' needs and demands.
  • Take phone calls from customers and respond to them.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • I'm entering the customer's information into the system.
  • Update account information to keep customer records up to date.
  • Provide customers with solutions and recommendations for their problems.
  • I'm in charge of a wide range of customer service and administrative tasks in order to quickly and effectively.
  • Customer communication that is effective.
  • Am quick to respond to customer inquiries.
  • Customer loyalty was built through courtesy and friendliness.

Owner

Self-Employed
Oswego, Illinois
01.2000 - 01.2022
  • Managed daily operations and ensured smooth workflow in the business.

  • Maintained financial records and managed budgeting processes for sustainability.
  • Maintained relationships with existing clients by providing superior customer service.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.

Daycare Worker

Self Employed
Oswego
01.2000 - 01.2010
  • Supervised daily activities and ensured a safe environment for children.
  • Developed engaging lesson plans to promote emotional and social growth.
  • Communicated effectively with parents about children's progress and concerns.

Customer Service Representative

Crate and Barrel
Aurora , IL
01.1989 - 01.1991
  • Managed customer inquiries and resolved issues effectively.
  • Assisted customers in product selection and recommendations.
  • Processed orders using retail management software efficiently.

Education

High School Diploma -

East Aurora High School
01.1988

Skills

  • Customer service
  • Conflict resolution
  • Complaint handling
  • Order processing
  • Product knowledge
  • Customer relationship management
  • Financial record keeping
  • Social media marketing
  • Effective communication
  • Adaptability to feedback
  • Time management
  • Attention to detail
  • Emotional intelligence
  • Problem solving
  • Conflict mediation
  • Empathy and patience
  • Credit adjustments
  • Account updating
  • Problem resolution
  • Skype
  • Retail sales customer service
  • Payment processing
  • Decision-making
  • Tracking complaints
  • Courteous demeanor

References

  • Alison Fischer, 630-235-2179
  • Jen Haagenson, 630-373-9256
  • Dave Donahue, Ddonahue@crateandbarrel.com

Activities

I enjoy exercising, reading and spending time with my family and friends. I also enjoy karaoke and traveling.

Timeline

Customer Service Representative

Crate & Barrel
08.2022 - 12.2022

Owner

Self-Employed
01.2000 - 01.2022

Daycare Worker

Self Employed
01.2000 - 01.2010

Customer Service Representative

Crate and Barrel
01.1989 - 01.1991

High School Diploma -

East Aurora High School

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