Caren Sloan-Crowley
Manteno,IL
Summary
Corporate Travel Manager experienced in coordinating corporate travel needs and maintaining relationships with service providers while ensuring compliance with company travel policies. Achieved cost savings through effective contract negotiation and budget management, while implementing strategies for process optimization. Focused on delivering exceptional customer satisfaction through problem-solving and proactive resource management.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Supervisor, Patient Access
St. Mary's Hospital
Kankakee, IL
01.2026 - Current
- Managed team of registrars across all departments of the hospital
- Verified insurance and managed patient accounts to ensure accurate billing and timely payments
- Processed point-of-sale collections across all hospital admitting areas to support revenue capture
- Resolved conflicts between billing errors and insurance allowances to maintain patient satisfaction and financial accuracy
Owner/Travel Consultant
Monee Travel Depot
Monee/Manteno, IL
04.2000 - Current
- Discuss with clients travel desires and preferences, offering detailed recommendations maximizing sales potential and securing appropriate arrangements to meet and exceed client expectations.
- Researched and resolved client conflicts quickly to prevent loss of key accounts.
- Developed and maintained strong relationships with vendors to ensure optimal service delivery.
Travel Manager, in-house Corporate Travel Department
Applied Systems
University Park, IL
04.2014 - 03.2025
- Established and evaluated company travel policies to align with organizational goals
- Maintain company travel systems including Sabre, TRAMS, Concur
- Managed travel team of coordinators and fleet drivers to ensure seamless travel operations
- Coordinated corporate meeting logistics
- Managed logistics for group travel
- Facilitated executive travel arrangements
- Served as co-chair for DIB in travel and legal departments
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UTSkills
- Travel management
- Travel management and travel policy
- Sabre/Apollo 15years experience
- SAP Concur management
- CVENT event management
- A/P and A/R
- General ledger accounting
- Complex problem solving
- Customer service
- Expert in customer relations
- Team supervision
- Diverse responsibilities
- Strong communication skills
- Effective time management
- Thrives under pressure
- Self-motivated
Certification
CompTia Project Management - Project Plus Certification
Timeline
Supervisor, Patient Access
St. Mary's Hospital
01.2026 - Current
Travel Manager, in-house Corporate Travel Department
Applied Systems
04.2014 - 03.2025
Owner/Travel Consultant
Monee Travel Depot
04.2000 - Current
Bachelor of Science - Accounting
Western Governors University