Amy Altman
Midlothian
Summary
Seasoned professional in patient access and administrative support, dedicated to process improvement and staff development. Skilled in monitoring key performance indicators and implementing changes that enhance service delivery. Strong advocate for teamwork and communication in achieving operational efficiency and superior patient experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor, Patient Access
Ensemble Health Partners
Midlothian
05.2026 - Current
- Ensures registration and pre-registration duties are completed daily.
- Monitors daily productivity and communicates with staff.
- Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
- Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.
- Responsible for upfront collection process tracking and monitoring.
- Assists with developing department processes and procedures.
- Acts as a resource person for staff and ancillary departments.
- Manages assigned projects regarding implementing, tracking, and process changes.
- Bon Secours St. Francis Medical Center, 13710 St. Francis Blvd, Midlothian, VA 23114
Senior Specialist, Patient Access
Ensemble Health Partners
Midlothian
01.2025 - 05.2026
- Performing and modeling basic registration practices such as; assigning accurate MRNs, completing medical necessity or compliance checks, providing proper patient instructions, collecting insurance information.
- Managed collection of point of service payments to enhance patient access across various environments.
- Utilized quality auditing and reporting systems to maintain account accuracy.
- Conducts audits of accounts and assures that all forms are completed accurately, timely to meet audit standards.
- Developed training materials and programs to onboard new hires effectively.
- Delivered after-hours support and guidance for departmental operations.
- Bon Secours St. Francis Medical Center, 13710 St. Francis Blvd, Midlothian, VA 23114
Special Patient Access, Labor & Delivery
Bon Secours Mercy Health System and Ensemble Health Partners
Midlothian
05.2022 - 04.2025
- Provided administrative patient support, collaborating with care teams across inpatient, outpatient, surgical, and emergency settings to enhance patient experience.
- Obtained and verified patient information, ensuring accurate registration and compliance with healthcare protocols.
- Load and verify patient insurance.
- Collect patient co-pays.
- Protect the privacy rights of all patients.
- Maintained patient flow, promptly notifying supervisors of departmental and patient issues to facilitate timely resolutions.
- Bon Secours St. Francis Medical Center, 13710 St Francis Blvd., Midlothian, VA 23114
Financial Counselor
Ensemble Health Partners
Midlothian
04.2025 - 01.2025
- Responsible for the assessment and collection of patient liabilities.
- Assessing patient insurance and financial information to determine liability.
- Inpatient collections, utilizing face to face communication with patients during their stay to collect the estimated patient liability.
- Completion of pre-registration and registration tasks including, but not limited to, the registration of patients at the time of service.
- Monitors missed collection opportunities for potential process improvements and follow-up.
- Bon Secours St. Francis Medical Center, 13710 St. Francis Blvd, Midlothian, VA 23114
Special Patient Access
Bon Secours Mercy Memorial Regional Medical Center
Mechanicsville
06.2021 - 05.2022
- Provided administrative patient support, collaborating with interdisciplinary emergency care teams to enhance patient experience.
- Obtained and verified patient information, ensuring accurate registration for seamless patient flow.
- Loaded and verified patient insurance to facilitate timely processing of claims.
- Collected patient co-pays at the front desk to ensure accurate billing.
- Safeguarded patient privacy rights through compliance with healthcare regulations and policies.
Patient Access Representative (PRN)
Johns Hopkins Howard County General Hospital
Columbia
05.2019 - 05.2021
- Provided administrative patient support, collaborating with interdisciplinary emergency care teams to enhance patient experiences.
- Obtained and verified patient information to ensure accurate registration and streamline patient intake process.
- Ensured accuracy of patient insurance details for processing.
- Collected patient co-pays, contributing to efficient revenue cycle management.
- Protect the privacy rights of all patients.
Front Office Specialist
Bon Secours Covenant Primary Care
Greenville
09.2013 - 06.2018
- Scheduled patient appointments and coordinated STAT outpatient scheduling to optimize patient flow.
- Provided expert administrative patient support, ensuring smooth operations in clerical, billing, admission/registration, and patient scheduling.
- Obtain and verify patient information to ensure patients are registered correctly.
- Ensured patient insurance information was accurate to facilitate billing.
- Process medical record requests.
Centralized Scheduler
Mary Washington Healthcare Enterprise Scheduling
Fredericksburg
07.2012 - 05.2013
- Provide expert administrative patient support.
- Obtain and verify patient information to ensure patients are scheduled and registered correctly with accurate demographic and insurance information.
- Schedule outpatient procedures and route schedules to appropriate areas.
- Collect all required data elements from physician offices.
Patient Access Representative
Mary Washington Healthcare Stafford Emergency Dept.
Stafford
10.2011 - 07.2012
- Obtained and verified patient information for accurate registration, ensuring seamless patient flow.
- Confirmed patient insurance details for accurate billing and coverage.
- Collected patient co-pays and deductibles, contributing to efficient billing processes.
- Provided administrative patient support, collaborating with interdisciplinary emergency care teams to enhance patient experience.
Clinical Staff Scheduler & Patient Access Specialist
University of Virginia Emergency Department
Charlottesville
11.2007 - 05.2012
- Coordinated scheduling for Emergency Department RNs and PCTs to optimize staff allocation and ensure coverage.
- Delivered administrative patient support in collaboration with interdisciplinary emergency care teams to enhance patient experience.
- Verified and obtained patient information to ensure accurate registration and streamline patient access.
- Load and verify patient insurance.
Education
Bachelor of Arts - History
University of Virginia
Charlottesville, VA05-2004
Master of Teaching - Secondary Social Studies
University of Virginia
Charlottesville, VA05-2004
Skills
- Patient registration
- Insurance verification
- Medical Records and Practice Management
- Epic EMR
- T-System EMR
- Soarian Financials
- Soarian Scheduling
- Ormis Scheduling
- Clairvia Scheduling
- Revenue cycle management
- Scheduling coordination
- Quality Assurance
- Process improvement
- Performance Metrics
- Compliance adherence
- Data Management
- Office Skills
- Microsoft Office
- Cyracom Interpreter Phones
- Multi-line coordination
- Staff training
- Training mentorship
- Staff education
- Scheduling coordination
- Team leadership
- Staff management
- Employee motivation
- Employee Integration
- Resource Allocation
- Conflict Resolution
- Effective communication
- Verbal communication
- Written communication
- Customer service
- Customer relationship management
- Attention to detail
- Time management
- Decision-making
- Goal setting
- Training and development
- Processes and procedures
- Process monitoring and improvement
- Operational Standards
- Team building
- Relationship building
- Scheduling coordination
- Employee Integration
- Goal setting
- Training and development
Relevant Training And Skills
- Medical Records and Practice Management
- Epic EMR
- T-System EMR
- Proficient Faxing
- Cisco Call Center
- Scheduling and Revenue Cycle Management
- Soarian Financials
- Soarian Scheduling
- Ormis Scheduling
- Clairvia Scheduling
- Office Skills
- Microsoft Office
- Cyracom Interpreter Phones
- Coordinating multiple phone lines
- Excellent customer service ability
Certification
- HFMA - Certified Revenue Cycle Representative
Timeline
Supervisor, Patient Access
Ensemble Health Partners
05.2026 - Current
Financial Counselor
Ensemble Health Partners
04.2025 - 01.2025
Senior Specialist, Patient Access
Ensemble Health Partners
01.2025 - 05.2026
Special Patient Access, Labor & Delivery
Bon Secours Mercy Health System and Ensemble Health Partners
05.2022 - 04.2025
Special Patient Access
Bon Secours Mercy Memorial Regional Medical Center
06.2021 - 05.2022
Patient Access Representative (PRN)
Johns Hopkins Howard County General Hospital
05.2019 - 05.2021
Front Office Specialist
Bon Secours Covenant Primary Care
09.2013 - 06.2018
Centralized Scheduler
Mary Washington Healthcare Enterprise Scheduling
07.2012 - 05.2013
Patient Access Representative
Mary Washington Healthcare Stafford Emergency Dept.
10.2011 - 07.2012
Clinical Staff Scheduler & Patient Access Specialist
University of Virginia Emergency Department
11.2007 - 05.2012
Bachelor of Arts - History
University of Virginia
Master of Teaching - Secondary Social Studies
University of Virginia