Karen Schaefer
Albany,MN
Summary
Dynamic professional with a proven track record at Midsota Plastic Surgery, excelling in staff management and customer service. Skilled in training and mentoring, I enhanced team productivity and improved client satisfaction through effective problem-solving and efficient workflows. Committed to fostering a culture of excellence while achieving organizational goals. Known for seeing the big picture while strategically focusing on the details at hand.
Overview
2026
2026
years of professional experience
Work History
Supervisor, Patient Access
Midsota Plastic Surgery- CentraCare
St Cloud MN
02.1997 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Administrative Assistant / Marketing
Midsota Plastic Surgeons
St Cloud MN
02.1997 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Business Office Assistant
St Cloud Orthopedics
St Cloud MN
09.1991 - 02.1997
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Developed correspondence letters, memos, and emails.
- Contributed to a positive work environment by greeting visitors professionally, managing incoming calls, and addressing needs promptly.
Sales Representative
Media Play
St Cloud MN
1994 - 1995
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Decorator
Celebrations
Sauk Rapids, MN
1991 - 1991
- Consistently received positive feedback from clients regarding attention to detail, creativity, professionalism.
- Collaborated with clients to develop personalized design concepts, resulting in uniquely tailored spaces.
- Enhanced client satisfaction by delivering high-quality decoration services within given timeframes.
- Organized workflow efficiently to meet tight deadlines, enabling timely project completion.
Education
High School Diploma -
Albany Area High School
Albany MN05.1991
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Supervisor, Patient Access
Midsota Plastic Surgery- CentraCare
02.1997 - Current
Administrative Assistant / Marketing
Midsota Plastic Surgeons
02.1997 - 01.2017
Business Office Assistant
St Cloud Orthopedics
09.1991 - 02.1997
Sales Representative
Media Play
1994 - 1995
Decorator
Celebrations
1991 - 1991
High School Diploma -
Albany Area High School