Summary
Overview
Work History
Education
Skills
Certification
PERC Card
Timeline
Cashier

Caress Crowder

Chicago,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Cashier

Walmart
10.2024 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Increased sales of promotional items by informing customers about current offers.

Digital Personal Shopper

Walmart
01.2021 - 10.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.

CSM Customer Service Manager

Walmart
11.2017 - 01.2021
  • Quickly and efficiently helped with all customer needs such as returns, check cashing, and any disputes due to policy.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.

Customer Service Driver

Uber
05.2017 - 11.2017
  • Provided safe and timely transportation to passengers.
  • Maintained a clean and comfortable vehicle, ensuring passenger satisfaction.
  • Managed time effectively using the best routes and minimize travel time.

Site Supervisor Security Officer

DSI Security Services
07.2016 - 05.2017
  • Monitored rail yard and sealed trailers.
  • Trained new team members on site policies and procedures.
  • Oversaw personnel safety and efforts at work site.
  • Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
  • Completed hourly rounds in company vehicle to ensure all trucks and trailers were safely sealed.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Maintained records and logs of work performed and materials and equipment used.

Unarmed Security Guard

Andy Frain Services
06.2015 - 06.2016
  • Sign FedEx trucks in and out of the hub.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Completed detailed incident reports to provide accurate documentation of security events for future reference.
  • Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
  • Completed full building and grounds patrols every hour to spot and investigate concerns.

Medical Assistant

Highland Community Medical Center
02.2012 - 04.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.

Medical Assistant Extern

Heartland Health Center
06.2011 - 07.2011
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Performed medical chart reviews to confirm accuracy and completeness.
  • Scheduled appointments and tests to coordinate patient care.
  • Maintained clean and safe clinic environment to prevent injuries.
  • Supported diagnostic procedures with accurate specimen collection, labeling, and documentation.
  • Collected histories, vitals, and current complaints via patient interviews.
  • Demonstrated strong attention to detail when documenting patient information, ensuring accurate and complete records for use by healthcare providers.
  • Prepared, administered and documented medications under direction of licensed medical provider.
  • Contributed to patient health monitoring by accurately measuring vital signs and reporting anomalies.
  • Conducted EKGs and interpreted results, aiding in accurate diagnosis of cardiac conditions.
  • Reduced wait times by promptly preparing examination rooms for incoming patients.

Education

Associate of Applied Science - Medical Assisting

Fox College
Bedford Park, IL
12-2011

Diploma - undefined

Dunbar High School
Chicago, IL
06.2010

No Degree - Security Guard

PTC Training Academy
Chicago, IL
02-2015

Skills

  • Security
  • Medical office experience
  • Customer service
  • Time management skills
  • Cash handling and management

Certification

  • PERC Card, 2015-04-01, Present
  • 20 hour Security Training Certificate, 2015-02-01, Present

PERC Card

April 2015-Present

Timeline

Cashier

Walmart
10.2024 - 04.2025

Digital Personal Shopper

Walmart
01.2021 - 10.2024

CSM Customer Service Manager

Walmart
11.2017 - 01.2021

Customer Service Driver

Uber
05.2017 - 11.2017

Site Supervisor Security Officer

DSI Security Services
07.2016 - 05.2017

Unarmed Security Guard

Andy Frain Services
06.2015 - 06.2016

Medical Assistant

Highland Community Medical Center
02.2012 - 04.2014

Medical Assistant Extern

Heartland Health Center
06.2011 - 07.2011

Diploma - undefined

Dunbar High School

Associate of Applied Science - Medical Assisting

Fox College

No Degree - Security Guard

PTC Training Academy

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