Caress Olguin
Riverside,CA
Summary
Results-driven and dedicated management professional with extensive experience leading teams, delivering exceptional customer service, and ensuring efficient daily operations. Skilled in staff supervision, employee training, scheduling, conflict resolution, inventory management, and achieving organizational goals in fast-paced environments. Recognized for strong leadership, excellent communication, and the ability to motivate teams while maintaining high standards of performance and accountability.
Overview
7
7
years of professional experience
Work History
Sales Advisor
Sephora USA
Riverside, CA
03.2023 - 07.2026
- Provided personalized product recommendations to enhance customer shopping experience.
- Assisted in maintaining visual merchandising standards through effective product displays.
- Collaborated with team members to achieve sales goals and improve customer service quality.
- Engaged customers by sharing knowledge of skincare, makeup, and fragrance products.
- Participated in training sessions to stay updated on new product launches and promotions.
- Resolved customer inquiries and concerns promptly to maintain high satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Developed long-lasting client relationships by providing exceptional customer service.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Responded to in-person and telephone requests for information about company offerings.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
Teacher's Assistant
The Learning Experience
Riverside, CA
11.2022 - 03.2023
- Assisted lead teacher in implementing lesson plans and classroom activities.
- Supported students with diverse learning needs, fostering an inclusive environment.
- Organized classroom materials and resources for effective daily operations.
- Collaborated with educators to assess student progress and implement improvements.
- Communicated effectively with parents regarding student performance and needs.
- Participated in professional development workshops to enhance teaching strategies.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
Front Desk Agent
Massage Envy
Riverside, CA
09.2022 - 11.2022
- Greeted and assisted clients, ensuring a welcoming atmosphere and exceptional customer service.
- Managed appointment scheduling, optimizing therapist availability and client satisfaction.
- Processed transactions efficiently, maintaining accuracy in billing and payments.
- Handled client inquiries and concerns, providing timely resolutions to enhance customer experience.
- Assisted with marketing initiatives by promoting membership programs to increase client retention.
- Maintained confidentiality of client information, adhering to privacy policies and procedures.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
Event Coordinator
Renaissance Village Rancho Belago
Moreno Valley, CA
04.2019 - 10.2019
- Coordinated logistics for events, ensuring seamless execution of schedules and venue arrangements.
- Collaborated with vendors to secure contracts and manage supplies for successful events.
- Assisted in developing event themes and layouts to enhance attendee experience and engagement.
- Oversaw registration processes, providing support to guests and resolving inquiries promptly.
- Managed budgets effectively, identifying cost-saving opportunities without compromising quality of service.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Conducted post-event analysis, identifying areas of improvement for future events.
Education
High School Diploma -
Martin Luther King
Riverside, CASkills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- Sales background
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Strategic planning
- Operations management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Marketing
- Business administration
- Performance evaluations
- Workforce management
Timeline
Sales Advisor
Sephora USA
03.2023 - 07.2026
Teacher's Assistant
The Learning Experience
11.2022 - 03.2023
Front Desk Agent
Massage Envy
09.2022 - 11.2022
Event Coordinator
Renaissance Village Rancho Belago
04.2019 - 10.2019
High School Diploma -
Martin Luther King