Caresse Cantos
Summary
Recognized for delivering exceptional service and maintaining high client satisfaction levels. Experienced in handling inquiries, resolving complex issues, and providing proactive account management. Committed to contributing to team success through attention to detail and a positive attitude.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Globe Life
04.2025 - Current
- Developed and maintained a client base of XX individuals through prospecting, networking, and referrals
- Analyzed clients' financial situations to determine appropriate life insurance coverage options
- Presented and explained various insurance policies to clients, highlighting benefits, features, and premiums
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and processing policy changes
- Maintained accurate records of client interactions, policy details, and commission payments in CRM system
Ophthalmic Technician
BASCOM PALMER EYE INSTITUTE
04.2024 - 04.2025
- Greet and prepare patients for examination in compliance with HIPAA and office protocols.
- Obtain detailed medical and ocular histories, including medications, allergies, and family history.
- Administer eye drops and perform routine vision screenings and intraocular pressure (IOP) testing using slit lamp or tonopen.
- Maintain strong knowledge of ophthalmic medications and procedures.
Ophthalmic Technician
Retina Care Specialists
11.2020 - 03.2024
- Greet and prepare patients for examination, ensuring compliance with HIPAA and office policies.
- Obtain accurate medical and ocular histories, including medications, allergies, and family history.
- Administer eye drops and perform routine vision screenings and intraocular pressure (IOP) testing using slit lamp or tonopen.
- Operate diagnostic imaging equipment such as Zeiss, Heidelberg Spectralis, and Nikon Optos.
- Maintain and clean ophthalmic equipment; promptly report any issues.
- Assist with clinical procedures, including preparing treatment trays and medications.
- Provide front desk support and travel to satellite locations as needed.
Front Desk Receptionist/Medical Records
ONE DAY SURGERY
01.2018 - 10.2020
- Greeted patients in person or by phone, maintained protocols by HIPPA/office policies
- Documented insurances, prepared billing information, collected payments
- Maintained doctor-patient schedule, performed clerical duties
- Administered paperwork and checked patients in for surgery
- Reviewed with patients to verify personal information and consents
- Reviewed medical records after patients were followed up by nurses
- Checked for proper signatures and documentation was correct
RECEPTIONIST/ SURGERY ASSISTANT
NY VISION GROUP
12.2016 - 09.2017
- Greeted patients in person or by phone, maintained security protocols by HIPAA/ office policies
- Verified insurances with patients and checked eligibility
- Prepared billing information and obtained authorizations if needed
- Maintained multiple doctor-patient schedules
- Obtained patient medical history and investigated chief complaints
- Assisted ophthalmologist during eye surgery by full knowledge of operating the Wave Light EX500 Excimer Laser
- Surgeries include both Lasik and PRK
STORE MANAGER
ALL UNIFORM WEAR
07.2012 - 08.2016
- Managed team of 10+ professionals
- Built financial model for new business unit
- Initiated program that standardized employee training and led to increase in customer satisfaction
- Created schedules based on payroll hours and sales
- Developed a friendly working environment while surpassing store goals for 10 straight months
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Education
High School Diploma -
Newtown High School
Queens, NY06-2008
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, 10 years) Zoom & web-based communication tools
- Remote access software
- EHR/EMR systems (Epic, NextGen, Nextech Cloud, 6 years)
- Database & document management
- Data entry & word processing
- Clinical & Healthcare Administration:
- Ophthalmology & Optical experience (6 years)
- Patient care & intake
- Medical terminology & records management
- Insurance verification & prior authorization
- Medical scheduling
- Revenue cycle management
- ICD-10 coding knowledge
- Outpatient & clinic operations
- Clear verbal and written communication
- Customer and client service
- Call center & telephone etiquette
- Professionalism & teamwork
- Team management & staff training (10 years)
- Schedule & calendar management
- Operations management
- Organizational & time management skills
- Complex problem solving
- Client service
- Client account management
Certification
- Alcon Clinical Training WaveLight Ex500 Laser
- Full knowledge and operation of WaveLight EX500 Excimer Laser for procedures of both Lasik and PRK.
- Life & Health Insurance License
Languages
Spanish
Native or Bilingual
Timeline
Life Insurance Agent
Globe Life
04.2025 - Current
Ophthalmic Technician
BASCOM PALMER EYE INSTITUTE
04.2024 - 04.2025
Ophthalmic Technician
Retina Care Specialists
11.2020 - 03.2024
Front Desk Receptionist/Medical Records
ONE DAY SURGERY
01.2018 - 10.2020
RECEPTIONIST/ SURGERY ASSISTANT
NY VISION GROUP
12.2016 - 09.2017
STORE MANAGER
ALL UNIFORM WEAR
07.2012 - 08.2016
High School Diploma -
Newtown High School