Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
10
10
years of professional experience
Work History
Project Administrator
GSI Engineering - a UES Company
Wichita, Kansas
07.2023 - Current
Provided administrative support to the Project Manager including scheduling meetings, taking notes.
Coordinated with internal and external teams to ensure that all tasks were completed on time.
Maintained a database of key contacts related to the project activities.
Facilitated communications between various departments involved in a particular project activity.
Ensuring timely collection of outstanding balances from customers.
Generating reports on accounts receivable status.
Creating new vendor accounts and maintaining existing ones within the accounting software program.
Monitored accounts receivable activity to ensure timely payment of invoices.
Processed invoices in accordance to established procedures.
Followed up with vendors regarding missing documentation or incomplete information.
Assisted with the preparation of proposals, reports and other documents related to projects.
Manager
Specs Eyewear
Wichita, Kansas
08.2019 - Current
Assigned tasks to team members to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Entered time and attendance logs in preparation for payroll.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Monitored staff performance and addressed issues.
Conducted quality, timely performance feedback and performance appraisals.
Accounts Receivable/Customer Service
Cintas
Wichita, KS
02.2016 - 08.2019
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Prevented key account losses by researching discrepancies and correcting problems.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Collected deposits or payments and arranged for billing.
Updated databases with new and modified customer data.
Processed posting and reconciling payments and addressed aged receivables.
Entered, posted and scanned accounts receivable documents into accounting software.
Reached out to vendors and customers to resolve account problems.
Monitored accounts receivable report, checking for late, delinquent, or missing invoices and payments.
Worked closely with internal teams to resolve customer billing and payment issues.