Carey Dubuc
Springfield,MA
Summary
Senior Intake Specialist/Skills Trainer offering 16+ years of experience in conducting intakes and skills training to consumers, summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages consumer files and prioritizing tasks to achieve optimal productivity.
Overview
16
16
years of professional experience
Work History
Intake Specialist/Skills Trainer
Stavros Center For Independent Living
10.2007 - Current
- Intake Specialist: Completing intakes with clients seeking PCA services and providing them with a detailed explanation of the procedure so they know exactly what to anticipate during the application process. Within the agreed-upon timeframes, promptly input information into the database and provide referrals to continue the process.
- Skills Trainer: Providing orientation to educate consumers how to manage their PCA program efficiently, as well as making phone calls to troubleshoot potential overbilling, underbilling, or nonbilling of their program. Have assisted with conducting both yearly and quarterly reviews with consumers to update all information in their profile and sign all necessary paperwork in a timely manner.
- Data Entry Dept: Entering evaluations into database and submitting to Masshealth.
- Member Services Representative: Taking a high frequency of calls to help customers with queries, grievances, and complaints about their PCA program.
- Assisted with filing paperwork into online database (Laserfiche). Have also assisted with Receptionist duties and the Information & Referral Dept taking initial calls and making referrals for appropriate services.
Education
Certificate Degree - Medical Assistant
Branford Hall Career Institute
Springfield, MA 06.2003
Skills
- Bilingual: English/Spanish
- Attention to Detail
- Compassionate and Comprehensive Oral & Written Communication
- Critical Thinking Skills
- Professional Development of New Team Members
- Team Based Adaptability
- Supportive Team Member
- Computer Literate
- Interpersonal skills
- Independent & Self-Reliant but also works well in a team setting
Timeline
Intake Specialist/Skills Trainer
Stavros Center For Independent Living
10.2007 - Current
Certificate Degree - Medical Assistant
Branford Hall Career Institute
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