Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carey Henderson

Martin

Summary

Accomplished Lab Support Staff Supervisor at Wood County Hospital with 24 years of phlebotomy expertise. Enhanced team efficiency through task prioritization and staff development. Fostered collaboration and improved customer satisfaction by 20%. Skilled in compassionate communication and professional conduct, driving positive outcomes and growth.

Professional with extensive experience in support staff management, demonstrating high standards and strong focus on team collaboration. Proven ability to adapt to changing needs, ensuring seamless operations and achieving results. Skilled in conflict resolution, task delegation, and performance monitoring. Known for reliability and effective communication.

Overview

21
21
years of professional experience

Work History

Lab Support Staff Supervisor

Wood County Hospital
11.2018 - Current
  • Oversee a support staff of 20 individuals which includes phlebotomy, courier, secretary and processing specialist.
  • Coordinated cross-functional projects, fostering collaboration between various departments within the organization.
  • Worked closely with lab director in recruiting top talent individuals capable of providing exceptional support services to our hospital base.
  • Facilitated open communication channels among staff members, promoting a positive work environment conducive to growth and development.
  • Developed comprehensive training materials for new hires, improving onboarding experience and reducing the learning curve.
  • Enhanced team efficiency by streamlining support processes and implementing best practices.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Coached employees through day-to-day work and complex problems.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Prepared employee schedules for maximum coverage during key hours.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Interceded between employees during arguments and diffused tense situations.
  • I have 24 years of phlebotomy experience and 2 years of leadership experience.

Phlebotomist

Mercy St. Anne
07.2004 - 05.2018
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Ran the outpatient lab while working in the nursing home area during morning run and weekends.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.

Education

High School Diploma -

Adair County High School
Columbia Ky

Skills

  • Task prioritization
  • Professional conduct
  • Staff training and development
  • Task delegation
  • Teamwork and collaboration

Timeline

Lab Support Staff Supervisor

Wood County Hospital
11.2018 - Current

Phlebotomist

Mercy St. Anne
07.2004 - 05.2018

High School Diploma -

Adair County High School

Similar Profiles

CREATE PROFILE