Carey Patton
Kannapolis,NC
Summary
Dental receptionist with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment.
Overview
19
19
years of professional experience
Work History
Dental Receptionist
Stacy Lesley DDS
Concord, NC
12.2024 - Current
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Educated patients on proper oral health care instructions and preventive measures.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Monitored supply levels within the office and ordered new materials as needed.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Managed front desk operations including scheduling appointments, collecting payments.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Verified patient's eligibility for benefits under various insurance plans.
- Processed referrals to specialists when required by the dentist.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Provided support with front office duties such as photocopying documents or scanning files.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Verified, updated and entered patient information into system.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Answered and managed incoming calls and emails.
- Gathered medical information, dental health history and vitals from patients.
- Collected payments from patients and arranged payment schedules.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Sr Sales Associate
Rack Room Shoes Inc. #201
Salisbury, NC
04.2024 - Current
- Developed relationships with key decision makers at target accounts.
- Participated in strategic planning meetings related to company objectives and goals.
- Attended industry seminars and workshops to stay up-to-date with changes in the marketplace.
- Organized promotional events such as trade shows and conferences to promote products and services.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Developed and implemented strategies to increase sales volume.
- Provided training and mentoring to junior sales associates.
Food Lion Togo
Food Lion
China Grove, NC, NC
10.2023 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Loss Prevention Specialist
Rack Room Shoes
Charlotte , NC
10.2017 - 04.2024
- Review video from over 500 stores based on reporting to find exceptions. Work with stores in order to get managers alarm codes for store, once manager have completed all necessary requirement will send in notification, check requirements before calling stores and issuing alarm code. Work with multiple companies with billing to make sure that are correctly getting billed and send back notes and changes that need to be made. Submit background checks daily for managers in stores and follow up with Background check company and employees, field calls from stores in regards to stolen merchandise by customer and over and shortages on registers from employees.
Sales Audit/Banking Assistant
Rack Room Shoes
Charlotte, NC
09.2008 - 10.2017
- Audited customer returns from stores to ensure that returns were legitimate return and not theft. Partnered with Loss Prevention team when something was found to make sure corrected situation. In Sales Audit department, worked with outside vendors working on credit card disputes. In partnership with Ecommerce team in getting returns back to customer who had returned merchandise that was purchased online. Trained in Banking Department ensuring that daily deposits were reviewed and exceptions researched as well as how to balance corporate account.
- Conducted regular proof work and followed up on chargebacks and deposit corrections
Assistant Manager
Rack Room Shoes Inc.
Concord, NC
04.2006 - 09.2008
- In charge of other staff members on shift. Put out and shipped out shoes base off reporting given daily. Handled sales and returns from customers.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
Education
High School Diploma -
South Rowan High School
China Grove, NC05.2003
Skills
- Critical thinking
- Teamwork
- Adaptability
- MS Office
- Problem analysis and resolution
- Loss prevention assessment programs
- Multi-Tasking
- Detail Oriented
- Appointment scheduling
- Insurance verification
- Customer service
- HIPAA compliance
- Office administration
- Payment processing
- Communication skills
- Team collaboration
- Time management
- Attention to detail
- Conflict resolution
- Data entry
- Patient relations
- Patient documentation
- Records management
- Punctual and reliable
- Billing procedures
Timeline
Dental Receptionist
Stacy Lesley DDS
12.2024 - Current
Sr Sales Associate
Rack Room Shoes Inc. #201
04.2024 - Current
Food Lion Togo
Food Lion
10.2023 - Current
Loss Prevention Specialist
Rack Room Shoes
10.2017 - 04.2024
Sales Audit/Banking Assistant
Rack Room Shoes
09.2008 - 10.2017
Assistant Manager
Rack Room Shoes Inc.
04.2006 - 09.2008
High School Diploma -
South Rowan High School