- Learning new cooking techniques and expanding my culinary skills
- I like trying new recipes and food trends
- Outdoor Recreation
- Drawing and Painting
- collecting plants
Sharmane Talayumptewa
Flagstaff,AZ
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Elk Ridge Community Health Care
Flagstaff, AZ
04.2026 - Current
- Handled patient inquiries and concerns, providing exceptional customer service in a fast-paced environment.
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Coordinated insurance verification processes, ensuring accurate billing and claims submission.
- Maintained electronic health records with precision, supporting compliance with privacy regulations.
- Developed strong relationships with patients, fostering trust and encouraging repeat visits to the practice.
- Collaborated with dental staff to ensure seamless patient flow during appointments, improving overall clinic productivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
- Contributed to positive workplace environment by collaborating closely with dental professionals and office staff.
- Ensured compliance with health and safety regulations by maintaining up-to-date knowledge of best practices and conducting regular audits.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
Dental Office Receptionist
North Country HealthCare
Flagstaff, AZ
06.2024 - 03.2026
- Coordinated insurance verification processes to enhance patient experience and streamline billing accuracy.
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Provided front desk support, addressing patient inquiries and resolving issues efficiently.
- Maintained electronic health records, ensuring data integrity and compliance with privacy regulations.
- Implemented process improvements for patient check-in procedures, increasing operational efficiency.
- Collaborated with dental professionals to facilitate smooth communication and improve patient care delivery.
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
Customer Service Representative
Optum Primary Care
Flagstaff, AZ
06.2023 - 05.2024
- Resolved customer inquiries effectively through various communication channels, ensuring high satisfaction levels.
- Analyzed feedback trends to identify areas for service improvement, implementing strategies that enhanced customer experience.
- Streamlined appointment scheduling processes to enhance operational efficiency and reduce wait times.
- Mentored junior staff on best practices in customer interaction and service protocols, fostering team development.
Customer Service Representative
Apricus Medical Group
Flagstaff, AZ
09.2022 - 06.2023
- Managed escalated customer issues professionally, employing conflict resolution skills to maintain positive relationships.
- Implemented quality assurance measures to ensure compliance with company standards and enhance service consistency.
- Collaborated with cross-functional teams to align service delivery with organizational goals and patient needs.
- Developed training materials to educate staff on new systems, improving overall operational knowledge within the team.
Front Line Worker
Sam's Club
Flagstaff, AZ
09.2021 - 06.2022
- Provided exceptional customer service, ensuring positive shopping experiences and resolving inquiries effectively.
- Operated cash registers efficiently, processing transactions accurately and maintaining balanced drawers.
- Collaborated with team members to maintain store cleanliness and organization, enhancing overall customer satisfaction.
- Assisted in inventory management, restocking shelves to optimize product availability and visibility.
Produce Associate
Safeway
Flagstaff, AZ
04.2020 - 04.2021
- Ensured freshness and quality of produce through regular inspections and inventory management.
- Operated equipment for sorting, packing, and displaying fruits and vegetables efficiently.
- Trained new associates on best practices for handling and merchandising produce.
- Collaborated with team members to streamline workflow and enhance customer satisfaction in produce department.
Receptionist
Flagstaff Family Care Clinic
Flagstaff, AZ
09.2018 - 02.2020
- Coordinated patient check-in and check-out processes to enhance workflow efficiency.
- Managed multi-line phone system for efficient call routing and appointment scheduling.
- Assisted healthcare professionals by preparing patient charts and managing documentation.
- Maintained accurate patient records using electronic health record (EHR) systems.
Front Desk Agent
Country Inn & Suites By Radisson
Flagstaff, AZ
08.2015 - 06.2017
- Managed guest check-in and check-out processes to enhance customer satisfaction.
- Resolved guest complaints efficiently, fostering positive relationships and repeat business.
- Coordinated room assignments and special requests, ensuring seamless service delivery.
- Provided information on hotel amenities and local attractions, improving guest experiences.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Concierge
Ramada
Flagstaff, AZ
08.2014 - 02.2015
- Coordinated reservations and managed room assignments to optimize guest satisfaction.
- Provided exceptional guest service by addressing inquiries and resolving issues promptly.
- Assisted guests with transportation arrangements, ensuring seamless travel experiences.
- Maintained comprehensive knowledge of local attractions to enhance guest engagement.
- Streamlined check-in and check-out processes, improving overall efficiency and guest flow.
Casino Cashier
Wild Horse Pass Hotel & Casino
Chandler, AZ
02.2013 - 05.2013
- Processed cash transactions accurately and efficiently, ensuring compliance with casino regulations.
- Maintained accurate financial records and balanced cash drawers at the end of shifts.
- Managed customer inquiries, providing excellent service to enhance guest experiences.
- Assisted in training new staff on company policies and cash handling procedures.
- Quickly and accurately counted drawers at start and end of each shift.
- Streamlined cash handling procedures for improved efficiency and reduced errors.
- Maintained compliance with all applicable laws, rules, and regulations pertaining to casino cashier operations.
Court Judicial Specialist
Flagstaff Municipal Court
Flagstaff, AZ
01.2006 - 03.2009
- Coordinated scheduling of court hearings to optimize courtroom utilization.
- Assisted judges in preparing for cases by compiling relevant documentation.
- Managed electronic filing systems to ensure secure access to court records.
- Reviewed case files for accuracy and compliance with legal standards.
- Developed training materials for new staff on court procedures and regulations.
- Implemented quality control measures to maintain high standards of documentation accuracy.
- Supported judges during hearings and trials by providing necessary documentation and assisting in various administrative tasks.
- Streamlined workflow for legal teams by proactively organizing discovery materials and facilitating access to pertinent case information.
- Served as a reliable resource for courthouse staff and the general public by providing accurate information on court procedures, rules, and available resources.
- Expedited case resolutions by accurately prioritizing caseloads and effectively communicating with legal professionals.
- Promoted public trust in the judiciary system through consistent application of impartiality principles when executing job duties.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and ethical guidelines.
- Collaborated with courthouse staff to develop training programs for new judicial specialists, fostering professional growth within the team.
- Optimized scheduling processes by efficiently managing calendars for multiple judges, ensuring no conflicts or delays in court proceedings.
- Enhanced court efficiency by streamlining case management processes and implementing digital recordkeeping systems.
- Assisted in the development of court policies and procedures, resulting in enhanced operational efficiency and improved service delivery.
- Supported judicial decision-making processes by preparing comprehensive case summaries highlighting key facts, legal issues, and procedural history.
- Managed complex caseloads with precision, ensuring that all deadlines were met while maintaining compliance with procedural rules and regulations.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Attended court hearings and depositions to take notes and document proceedings.
Education
High School Diploma -
Flagstaff High School
Flagstaff, AZ08-2005
Skills
- Dental terminology
- Medical terminology
- Appointment management
- Insurance verification
- Payment processing
- Documentation
- Data management
- Maintaining financial records
- HIPAA compliance
- Patient services
- Patient relations
- Time management
- Data entry software
- Administrative support
- Office assistance
- Team collaboration
- Critical thinking
- Office opening and closing
Certification
- Licensed Gambling license class B - [2013]
- Liquor license- [2013]
- Food Handlers-[2013]
- Certificate of membership Arizona courts association-[2008]
- Honorary Managers award-[2008]
- certificate of ethics training-[207]
Interests
Timeline
Dental Receptionist
Elk Ridge Community Health Care
04.2026 - Current
Dental Office Receptionist
North Country HealthCare
06.2024 - 03.2026
Customer Service Representative
Optum Primary Care
06.2023 - 05.2024
Customer Service Representative
Apricus Medical Group
09.2022 - 06.2023
Front Line Worker
Sam's Club
09.2021 - 06.2022
Produce Associate
Safeway
04.2020 - 04.2021
Receptionist
Flagstaff Family Care Clinic
09.2018 - 02.2020
Front Desk Agent
Country Inn & Suites By Radisson
08.2015 - 06.2017
Concierge
Ramada
08.2014 - 02.2015
Casino Cashier
Wild Horse Pass Hotel & Casino
02.2013 - 05.2013
Court Judicial Specialist
Flagstaff Municipal Court
01.2006 - 03.2009
High School Diploma -
Flagstaff High School