Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leticia Rodriguez

Houston,TX

Summary

Proven Dental Assistant/Receptionist with a track record of enhancing patient satisfaction and streamlining appointment processes at Lawndale Dental. Skilled in Dentrix, adept at instrument sterilization, and exceptional at multitasking, I reduced appointment cancellations by implementing efficient reminder systems. Demonstrates superior customer service and dental terminology knowledge, contributing to a seamless office operation.

Overview

9
9
years of professional experience

Work History

Dental Receptionist

Minali Dental
08.2024 - Current
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Helped patients complete necessary medical forms and documentation.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.

Administration Clerk

Uptown Maids
03.2021 - 08.2024
  • Handled incoming phone calls and answered questions from callers.
  • Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
  • Scheduled appointments and managed calendars for staff members.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Input data into spreadsheets.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Purchased and maintained office supplies.
  • Edited documents to keep company materials free of grammar errors.
  • Utilized office management software to record and track customer information.
  • Assisted with onboarding of new employees.

Dental Assistant/Reception

Lawndale Dental
08.2015 - 03.2020
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Verified patient insurance eligibility and benefits.

Education

High School Diploma -

Milby High School
Houston, TX
06.2014

Skills

  • Phone and Email Etiquette
  • Dental Terminology
  • Excellent multitasking capability
  • Appointment Scheduling
  • Customer Service
  • CPR Certified
  • X-Ray Processing
  • Dental terminology knowledge
  • Office Administration Duties
  • Knowledgeable in Dentrix and Open Dental
  • Instrument Sterilization
  • Dental Assistant (RDA)

Languages

Spanish
Native or Bilingual

Timeline

Dental Receptionist

Minali Dental
08.2024 - Current

Administration Clerk

Uptown Maids
03.2021 - 08.2024

Dental Assistant/Reception

Lawndale Dental
08.2015 - 03.2020

High School Diploma -

Milby High School

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Leticia Rodriguez