Mikayla Heenan-Rueda

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.

• Contributed to successful military exercises through effective coordination and task delegation among team members.
• Upheld code of conduct and maintained professionalism in stressful situations.
• Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
• Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
• Obtained COA and ARCOM (military award)

Courses taken include: A&P I, A&P II, Physics, Contemporary Mathematics, Algebra, and English

• 4.0 GPA